Business Banking Associate Expert

1 day ago


Pasadena, California, United States East West Bank Full time

East West Bank is a leading commercial bank with over 120 locations across the U.S. and Asia. Our mission is to serve as a pathway to success for businesses and individuals alike, providing expert guidance and support in key industries such as real estate, entertainment, media, private equity, and venture capital.

About the Position:

We're seeking a highly motivated and experienced Business Banking Associate Expert to join our team. As a key member of our client services team, you'll work closely with Relationship Managers and Portfolio Managers to provide exceptional service and portfolio support to our valued clients.

Main Responsibilities:
  • Assist Relationship Managers with the initial stages of the loan origination process, ensuring timely and accurate delivery of required information
  • Support Relationship Managers and Portfolio Managers in problem loan management and collection activities, reviewing past due reports, monitoring payment postings, and assisting in early and frequent contact with past due clients
  • Deliver superior client service related to deposit and business loan services, taking ownership of client needs, problems, and requests, and following through to ensure timely and accurate resolution
Requirements:
  • High school diploma or equivalent education and related training with three years of customer service experience, or an associate's degree in a related field with two years of customer service experience
  • Minimum 5 years of banking experience in account opening, particularly for business entities and customer service
  • Candidate should have basic knowledge of general banking regulations, such as BSA, CIP, OFAC, etc.
  • Familiarity with new account opening processes and commercial account structures
  • Possess basic knowledge of loan operations
  • Strong communication skills, both written and verbal, relating to internal and external clients and contacts
  • Ability to manage high-volume inquiries in a timely manner
  • Strong organization skills
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
  • Possess math aptitude with ability to grasp general accounting and financial concepts
  • Must be fluent in English, both speaking and writing

Estimated Salary: $70,000 - $90,000 per year, based on job-related knowledge, skills, experience, and location.



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