Customer Support Specialist

3 days ago


Pasadena, California, United States East West Bank Full time
About Us

EAST WEST BANK is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities.

We offer a dynamic and supportive work environment, where our employees can grow and develop their careers. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  • Provide support and foster customer relationships to enhance their overall experience.
  • Manage daily maintenance of commercial accounts, including fund transfers, stop payments, cashier check requests, overdraft resolution, and handling of return items and NSF cases.
  • Ensure superior client service related to deposits by taking ownership of client needs, issues, and requests, and ensuring their timely and accurate resolution.

Requirements:

  • High school diploma or equivalent education with three years of customer service experience, or an Associate's degree in a related field with two years of customer service experience.
  • Familiarity with the new account opening process and commercial account structures.
  • Strong organizational skills and ability to manage high-volume inquiries promptly.

Estimated Salary Range: $30.00/Hr. - $35.00/Hr.



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