Senior Deposit Services Representative
6 hours ago
About East West Bank
">East West Bank has been serving the financial needs of businesses and individuals since 1973. With over 120 locations across the U.S. and Asia, we offer a wide range of commercial banking products tailored to meet the unique needs of our clients.
">Our commitment to excellence has earned us a reputation as a premier financial bridge between the East and West. We pride ourselves on providing personalized attention and expert advice to help our clients achieve their goals.
">About the Role
">We are seeking a Senior Customer Service Specialist to join our team in the Specialty Deposit Services Department. In this role, you will be responsible for providing exceptional customer service and building relationships with our clients.
">Your duties will include assisting with the opening of new commercial accounts, addressing client inquiries, and ensuring compliance with regulatory requirements. If you're a highly organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
">Key Responsibilities
">- ">
- Provide exceptional customer service by responding to client inquiries, resolving issues, and exceeding expectations.">
- Assist in the opening of new commercial accounts, including collection of required documents and information from clients.">
- Collaborate with internal stakeholders to resolve service-related issues and improve overall client satisfaction.">
- Develop and maintain positive relationships with clients, ensuring their needs are met and exceeded.">
- Stay up-to-date on regulatory changes and industry developments, ensuring compliance with all relevant policies and procedures.">
- Perform other tasks as assigned by management to support the achievement of departmental objectives.">
Requirements
">- ">
- A high school diploma or equivalent education with three years of customer service experience, or an Associate's degree in a related field with two years of customer service experience.">
- Familiarity with the new account opening process and commercial account structures.">
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.">
- Basic math skills and proficiency in computer applications such as Microsoft Office.">
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.">
- Knowledge of banking regulations and industry standards.">
Compensation and Benefits
">The estimated salary for this position is $31.75/Hr., with potential for higher compensation based on job-related knowledge, skills, experience, and location. Additionally, our comprehensive benefits package includes health insurance, retirement plans, and paid time off.
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