Commercial Account Relationship Manager

4 hours ago


Pasadena, California, United States East West Bank Full time

About East West Bank

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As a leading commercial bank in the U.S. and Greater China markets, East West Bank offers a wide range of financial services to its clients. Established in 1973, we have built a reputation for excellence in serving the complex needs of businesses and individuals.

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With over 120 locations across the two regions, we provide personalized attention and expert advice to help our clients achieve their goals. Whether you're looking to expand your business or invest in new markets, we're here to guide you every step of the way.

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About the Role

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We are currently seeking a Senior Customer Service Specialist to join our team in the Specialty Deposit Services Department. As a key member of our team, you will be responsible for providing top-notch customer service and building relationships with our clients.

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Your duties will include assisting with the opening of new commercial accounts, addressing client inquiries, and ensuring compliance with regulatory requirements. If you're a highly organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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Key Responsibilities

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  • Prepare and process new account applications, including collection of required documents and information from clients.">
  • Respond to client inquiries and concerns in a professional and timely manner.">
  • Collaborate with internal stakeholders to resolve service-related issues and improve overall client satisfaction.">
  • Develop and maintain positive relationships with clients, ensuring their needs are met and exceeded.">
  • Stay up-to-date on regulatory changes and industry developments, ensuring compliance with all relevant policies and procedures.">
  • Perform other tasks as assigned by management to support the achievement of departmental objectives.">
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Requirements

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  • A high school diploma or equivalent education with three years of customer service experience, or an Associate's degree in a related field with two years of customer service experience.">
  • Familiarity with the new account opening process and commercial account structures.">
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.">
  • Basic math skills and proficiency in computer applications such as Microsoft Office.">
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.">
  • Knowledge of banking regulations and industry standards.">
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Compensation and Benefits

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The estimated salary for this position is $33.00/Hr., with potential for higher compensation based on job-related knowledge, skills, experience, and location. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.


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