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Guest Services Coordinator

2 months ago

Buffalo, New York, United States Integral Hospitality Full time
Position Overview

We are looking for a dedicated Front Desk/Night Audit professional to enhance our guest experience at Integral Hospitality. This role involves managing guest accommodations and identifying opportunities for operational improvements to boost overall efficiency.


Key Responsibilities:

  • Check-in and assign rooms to guests upon arrival
  • Verify and confirm reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns promptly
  • Process payments from guests upon departure
  • Maintain accurate records of occupied rooms and guest details
  • Relay essential guest information to relevant departments

Conduct nightly audits and prepare reports as required.


Required Qualifications:

  • Experience in customer service, front desk operations, or similar roles
  • Ability to foster positive relationships with guests
  • Strong organizational abilities
  • Exceptional written and verbal communication skills