Guest Services Coordinator

1 week ago


Buffalo, New York, United States Integral Hospitality Full time
Job Overview

We are looking for a dedicated Front Desk/Night Audit professional to enhance our guest experience at Integral Hospitality. This role involves welcoming guests, managing their accommodations, and identifying opportunities for operational improvements.


Key Responsibilities:

  • Check-in and assign rooms to visitors
  • Verify reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain accurate records of occupied rooms and guest details
  • Relay important guest information to relevant departments

Conduct overnight audits and prepare reports as necessary.


Required Qualifications:

  • Prior experience in customer service or front desk operations
  • Ability to foster positive relationships with guests
  • Strong organizational capabilities
  • Proficient in both written and verbal communication


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