Service Coordinator

1 month ago


Buffalo, New York, United States Trane Technologies Full time
About the Role

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Trane Technologies. As a Service Coordinator, you will play a critical role in planning, coordinating, and controlling the activities of operational resources to ensure seamless execution of service agreements and repair work.

Key Responsibilities
  • Coordinate service resources, dispatch, and assign team members to projects
  • Schedule personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability
  • Interact and communicate with Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians
  • Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests
  • Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate various reports
Requirements
  • High School Diploma/GED with relatable office experience
  • Excellent customer service skills, with the ability to effectively communicate on the phone
  • Organized with the ability to multitask and prioritize daily interruptions
  • Strong attention to detail and ability to work in a fast-paced environment
  • Knowledge of Word, Excel, Outlook, and Windows
  • Salesforce experience preferred
  • Flexibility to work overtime as needed
  • Familiarity with Energy Management Systems, HVAC Systems, and/or Temperature Controls preferred
What We Offer
  • Competitive compensation and comprehensive benefits
  • Family building benefits, including fertility coverage and adoption/surrogacy assistance
  • 401K match up to 6%, plus an additional 2% core contribution
  • Paid time off, including support for volunteer and parental leave needs
  • Educational and training opportunities through company programs, along with tuition assistance and student debt support
Work Environment

This role has been designated as a Hybrid work schedule, with work performed onsite 3 days each week.


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