Service Coordinator

4 weeks ago


Buffalo, New York, United States TRS Heating & Air Conditioning, Inc. Full time
Job OverviewAs a Service Dispatcher with TRS Heating & Air Conditioning, Inc., you will play a vital role in the administration and field productivity of our Service Department. Reporting to the Service Manager, you will assist in achieving departmental and corporate goals, ensuring the success of our team and customers.

Key Responsibilities
  • Collaborate with the Service Manager to plan, organize, and coordinate department resources and goals.
  • Schedule service jobs, considering the complexity of the job and the experience of available technicians.
  • Work closely with Department Managers to support the Service Department's objectives.
  • Help resolve customer complaints efficiently and report incidents to the Service Manager.
  • Perform related staff-level duties as directed by the Service Manager.

Requirements
  • Attention to detail and organizational skills.
  • Proven supervisory experience in a customer service environment, preferably in HVACR contracting or building services.
  • Excellent communication skills, including the ability to work with diverse customer groups.
  • Knowledge of HVACR-related terms is beneficial but not required.

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