Program Manager
15 hours ago
Amazon is seeking a highly skilled Program Manager to lead strategic, tactical, and cross-functional projects and programs across multiple verticals in our North American Sort Centers Network Operations Control team.
This role requires strong project management experience, analytical capabilities, and a keen sense of innovation to lead complex projects from conception to completion.
Key Responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery and alignment with business objectives.
- Develop and refine program strategies, effectively leading and motivating teams to drive project success.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills to ensure project delivery.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- 3+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience working cross-functionally with tech and non-tech teams.
- Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
- Experience owning end-to-end long-term strategic planning or capacity planning initiatives.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
- Experience of Six Sigma/Lean analytical techniques.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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