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Senior Program Manager, Worldwide Operations

2 months ago


Tempe, Arizona, United States Amazon Full time
About the Role

We are seeking a highly skilled Senior Program Manager to join our team at Amazon. As a key member of our organization, you will be responsible for leading strategic, tactical, and cross-functional projects and programs across multiple verticals.

Key Responsibilities
  • Manage and oversee various cross-functional programs, ensuring successful delivery and alignment with business objectives.
  • Develop and refine program strategies, effectively leading and motivating teams to achieve project goals.
  • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
  • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills to drive project success.
  • Foster collaboration with internal and external partners to optimize resource allocation and project success.
  • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
  • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
  • Identify and mitigate risks, preventing them from escalating into major issues.
  • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
  • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
  • Manage and communicate project budgets effectively.
About the Team

Our team values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.

Basic Qualifications
  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience working cross-functionally with tech and non-tech teams.
Preferred Qualifications
  • 5+ years of driving process improvements experience.
  • 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.
  • Experience of Six Sigma/Lean analytical techniques.
What We Offer

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website.

The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.