Customer Service Representative

4 days ago


Fort Smith, Arkansas, United States Dobson Fiber Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dobson Fiber. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers are satisfied with their experience.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our customers, responding to their inquiries, resolving issues, and ensuring that their needs are met.
  • Issue Resolution: Troubleshoot and resolve customer issues in a timely and professional manner, using your problem-solving skills and knowledge of our products and services.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are understood and met.
  • Documentation: Maintain accurate and detailed records of customer interactions, including issues resolved and customer feedback.
  • Team Collaboration: Work collaboratively with other team members to ensure that customer issues are resolved efficiently and effectively.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: One year of customer service experience in a business-to-consumer or business-to-business environment.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in computer software and technology.
  • Knowledge: Knowledge of customer service principles and practices; understanding of business operations and customer needs.
Work Environment

The Customer Service Representative will work in a fast-paced, dynamic environment, interacting with customers and colleagues to resolve issues and provide exceptional service. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and issue resolution.



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