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Customer Service Representative

2 months ago

Fort Smith, Arkansas, United States Perpetual Labor Sourcing Full time
  • Position Title: Call Center Associate
  • Company: Perpetual Labor Sourcing
Overview:

The Call Center Associate plays a crucial role in delivering exceptional customer service by managing a high volume of incoming and outgoing calls efficiently.

Key Responsibilities:
  • Handle a significant number of inbound and outbound calls promptly and professionally.
  • Respond to customer inquiries and address complaints with a focus on resolution.
  • Utilize available resources to research and provide accurate information to customers.
  • Resolve customer issues related to product sales and service inquiries effectively.
  • Communicate the organization's service offerings and product details to customers.
  • Process customer requests, including forms, orders, and applications accurately.
  • Identify and escalate priority issues to higher management when necessary.
  • Direct incoming calls to the appropriate departments or personnel.
  • Follow up on complex customer interactions as needed.
  • Document call notes and reports accurately in the CRM system.
  • Gather and assess relevant information to address customer complaints and inquiries.
  • Maintain detailed records of customer interactions, including comments and actions taken.
  • Collaborate with internal teams to ensure seamless communication and coordination.
  • Perform additional duties as assigned.
Equal Opportunity Employer