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Customer Service Representative

2 months ago

Fort Smith, Arkansas, United States Bachoco OK Foods Full time
Job Summary

Bachoco OK Foods is seeking a highly skilled Customer Service Representative to join our team in Fort Smith, AR. As a key member of our Central Offices, you will be responsible for handling all phases of customer service for food service and retail accounts.

Key Responsibilities
  • Process orders, forms, applications, and requests in a timely and efficient manner.
  • Handle pricing entry into our OK system and communicate pricing to customers as needed.
  • Provide solutions to potential problems with assigned accounts, ensuring customer satisfaction and loyalty.
  • Assist with deductions and manage accrual monies for assigned accounts.
  • Identify and assess customer needs to achieve satisfaction, providing personalized support and solutions.
  • Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Work closely with scheduling, transportation, and accounting teams to ensure customer care.
  • Maintain a positive and professional attitude towards customers at all times.
Requirements
  • High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Good communication skills - oral and written.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Preferred Qualifications
  • Knowledge of Contact Management systems; Order processing systems; Spreadsheet software and Word Processing software.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.