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Contact Center Sales and Service Representative-Bilingual

2 months ago

Fort Smith, Arkansas, United States Arvest Bank Operations, Inc. Full time
About the Role

As a Contact Center Sales and Service Representative at Arvest Bank Operations, Inc., you will serve as the primary point of contact for our customers, providing exceptional service and support through various communication channels. Your primary responsibility will be to engage with customers, address their inquiries, and resolve issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service by responding promptly to customer inquiries, resolving issues, and escalating complex matters to the appropriate personnel.
  • Utilize multiple banking systems to access customer account information, verify customer details, and provide accurate solutions to customer inquiries.
  • Maintain thorough knowledge of all bank products and services, identifying opportunities to cross-sell and upsell relevant products to customers.
  • Collaborate with internal teams to facilitate customer fulfillment, ensuring seamless communication and resolution of customer issues.
  • Adhere to bank policies, laws, regulations, and the bank's BSA/AML Program, completing compliance training and adhering to internal procedures and controls.
Requirements
  • A high school diploma or general education degree (GED) is required.
  • 1 year of customer service experience is required.
  • Proven ability to work across multiple software systems simultaneously is required.
  • Cross-selling/retail/consumer sales experience is preferred.
  • Call Center experience is preferred.
  • Banking experience is preferred.
  • Relevant military experience is considered for veterans and transitioning service members.
What We Offer
  • Competitive compensation and benefits packages.
  • Significant professional growth opportunities.
  • A dynamic and supportive work environment.
  • A commitment to diversity, equity, and inclusion.
Language Code

en-US