Resident Services Coordinator

4 weeks ago

Minneapolis, Minnesota, United States Project for Pride in Living Full time
About Project for Pride in Living

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services. Our mission is to build hope, assets, and self-reliance by providing transformative, affordable housing and employment readiness services.

Job Summary

The Resident Services Coordinator provides person-centered services and builds relationships with individuals and families living at a housing location. This role helps households maintain long-term housing stability by providing direct services, resources, and community-building activities.

Key Responsibilities
  • Engage with participants to assess their strengths and barriers, and create customized participant-driven housing stability plans.
  • Facilitate and create partnerships to provide community-building activities, resident meetings, and engagement with the larger community.
  • Support efforts to elevate residents' voices to decision-makers.
  • Keep accurate and up-to-date documentation, including goal plans, case notes, incident reports, and funder data.
  • Collaborate with the Housing Coordinator to support participants through the housing application process and re-certification process.
  • Connect households to security deposits, furnishings, basic needs, and resources.
  • Support residents in understanding the lease and rent, communicating with property management, and addressing behaviors that may jeopardize housing.
  • Visit and inspect participant apartments monthly.
  • Provide crisis prevention and intervention.
  • Support strategies to promote the neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to different resources.
  • Assist participants in maintaining or increasing income.
  • Help participants navigate transportation needs.
Requirements
  • Self-starter with excellent verbal and written communication skills.
  • Ability to respond to the unique cultural, economic, and social needs of residents.
  • Experience with case management or developing supportive housing service plans.
  • Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Ability to efficiently coordinate, track, and complete multiple tasks and adjust to changing priorities.
  • Ability to work independently and as a team member.
  • Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
  • Valid driver's license and insurance, successfully complete a motor vehicle records screen, reliable vehicle, and ability to transport participants.
  • Ability to recognize mental health challenges, chemical dependency, and other behaviors.
Benefits
  • Health and dental insurance.
  • Employer-paid short and long-term disability insurance.
  • Employer-paid life insurance.
  • Paid parental leave.
  • Voluntary life insurance.
  • Health savings account (HSA) or flexible spending account (FSA).
  • PTO and paid holidays.
  • 403(b) retirement plan with employer match.
  • Summer half-day Fridays.
  • Two weeks of comprehensive onboarding, 20 hours of field-specific training, and $300 of yearly professional development funds.

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