Resident Services Coordinator
2 weeks ago
Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services. Our mission is to build hope, assets, and self-reliance by providing transformative, affordable housing and employment readiness services.
Job SummaryThe Resident Services Coordinator provides person-centered services and builds relationships with individuals and families living at a housing location. This role helps households maintain long-term housing stability by providing direct services, resources, and community-building activities.
Key Responsibilities- Engage with participants to assess their strengths and barriers, and create customized participant-driven housing stability plans.
- Facilitate and create partnerships to provide community-building activities, resident meetings, and engagement with the larger community.
- Support efforts to elevate residents' voices to decision-makers.
- Keep accurate and up-to-date documentation, including goal plans, case notes, incident reports, and funder data.
- Collaborate with the Housing Coordinator to support participants through the housing application process and re-certification process.
- Connect households to security deposits, furnishings, basic needs, and resources.
- Support residents in understanding the lease and rent, communicating with property management, and addressing behaviors that may jeopardize housing.
- Visit and inspect participant apartments monthly.
- Provide crisis prevention and intervention.
- Support strategies to promote the neighborhood, apartment building, and personal safety.
- Support participant health and wellness through connections to different resources.
- Assist participants in maintaining or increasing income.
- Help participants navigate transportation needs.
- Self-starter with excellent verbal and written communication skills.
- Ability to respond to the unique cultural, economic, and social needs of residents.
- Experience with case management or developing supportive housing service plans.
- Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
- Ability to efficiently coordinate, track, and complete multiple tasks and adjust to changing priorities.
- Ability to work independently and as a team member.
- Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
- Valid driver's license and insurance, successfully complete a motor vehicle records screen, reliable vehicle, and ability to transport participants.
- Ability to recognize mental health challenges, chemical dependency, and other behaviors.
- Health and dental insurance.
- Employer-paid short and long-term disability insurance.
- Employer-paid life insurance.
- Paid parental leave.
- Voluntary life insurance.
- Health savings account (HSA) or flexible spending account (FSA).
- PTO and paid holidays.
- 403(b) retirement plan with employer match.
- Summer half-day Fridays.
- Two weeks of comprehensive onboarding, 20 hours of field-specific training, and $300 of yearly professional development funds.
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