Technical Support Specialist

6 days ago


Alpharetta, United States Tekfortune Inc. Full time

Tekfortune Inc. is a fast-growing consulting firm specializing in permanent, contract & project-based staffing services for leading organizations worldwide. In today's rapidly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support project demands and skills gaps, our experts can help you find the best job for you.

Job Role: Desktop Support L2

Key Responsibilities:

  1. Provide customer-facing end-user support, including break-fix support for laptops, desktops, tablets, and associated hardware peripherals.
  2. Offer IMAC support, including large-scale/bulk office moves and re-stack activities.
  3. Support operating systems, base load software, MS Office suite, and other business applications.
  4. Address access-related issues with smart cards, passwords, and security, application configuration, and troubleshooting.
  5. Support mobility devices (iPhones, iPads).
  6. Manage ticket queues in the Remedy system and ensure timely resolution and closure.
  7. Coordinate with vendors for end-user support, including hardware vendor technicians for warranty repair/replacement.
  8. Perform managed print service invoicing, meter reading, and polling report verification.
  9. Conduct end-user support-related security and compliance tasks, such as access reviews, risk assessments, and facility inspections.
  10. Collaborate with Level 3 support groups and project teams for service delivery enhancements and maintenance.
  11. Provide IT support for on-site and off-site events, including site setup and coordination with venue IT/AV contacts.
  12. Participate in disaster recovery and emergency response activities in case of emergency situations.
  13. Offer on-call support outside business hours on a rotational basis.

For more information and other job opportunities, please contact our recruitment team. To view all available jobs in the USA and Asia, visit our website at [website URL].



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