Technical Support

4 days ago

Alpharetta, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking highly motivated Technical Support in Alpharetta, GA  30004

 

Position Title: Technical Support

Location: Alpharetta, GA  30004

Anticipated Start Date: Tentative start Date 01/13/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months Contract with possibilities for extension

Job Type: Contract: 40hr/ week

Pay Range: $23/hr to $27.73/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

·         Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.

·         Expert knowledge of the general/technical aspects of the job.

·         Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations.

·         Frequently determines methods and procedures for new assignments.

·         May supervise the activities of other non-exempt employee.

 

Responsibilities:

·         Ensure high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.

·         Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

·         Provide software service, pre- sales, post-sales or service delivery support.

·         For Mission Critical Customers, provide proactive and some reactive services.

·         Monitor operation performance and work on corrective action plans (if needed). Provide input about Customers business and industry trend information into Account Support Plan.

·         Mentor /Coach new hires on work process and procedures.

·         Responsible for account growth and retention.

 

Education and Experience Required:

·         Minimum Vocational/Diploma/ associate degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.

·         Experience with support of full range of HP products in Customer base.

·         Proactive account management experience must meet HA/MCS qualifications.

 

Knowledge and Skills:

·         Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.

·         Thorough knowledge of administrative or technical.

·         Demonstrate state-of-the-art technical, functional or business knowledge.

·         Recognized as an expert in one or more industry or advanced specialty areas.

·         Demonstrated strong knowledge of O/S, UNIX, and networking.

·         Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.

·         Demonstrate excellent communication and presentation skills, with both verbal and written presentation.

·         Prevent unplanned outages or data loss by proactively escalating issues.

·         Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.

·         Ability to perform while under extremely high- pressure situations.

·         Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.

·         Secure ITIL knowledge certification with the ability to communicate business and IT alignment value.

·         Provides leadership and coaching to Field Technical Support Representatives.

·         Develop basic knowledge of change management process and tools.

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants will rCompany DescriptionAbout BCforward:\r
\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will r

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