Automation Software Support Specialist

4 days ago


Alpharetta, Georgia, United States Entegee Full time
About the Role

Entegee is seeking a highly skilled Automation Software Support Specialist to join our team. This is an exceptional opportunity for individuals who are passionate about delivering top-notch customer service and technical assistance in automation and robotic systems.

We are looking for someone with expertise in PLC programming, software troubleshooting, and client relations to provide remote technical support for automation equipment issues. The ideal candidate will be able to collaborate with global clients to offer world-class customer service and technical assistance.

Key Responsibilities
  • Provide remote technical support for automation equipment issues, focusing on robotic systems
  • Collaborate with global clients to offer top-notch customer service and technical assistance
  • Engage in software development for ongoing projects and manage post-sale software/computer-related projects
  • Build and maintain strong client relationships to support long-term business partnerships
  • Adhere to health and safety policies during all work activities
Requirements
  • Proficient in blueprint/schematic reading
  • Experience with PLC programming (Allen Bradley or Siemens)
  • Knowledge of Oracle PL/SQL, Microsoft Transact SQL, .NET Framework, Visual Basic, ASi Safety systems
  • Competent with TCP/IP networking, system integration with servo motors/software in industrial settings
  • Ability to adapt quickly to changes, work under pressure in a complex environment
  • Flexible availability for evenings, weekends, and overtime as needed
  • Bachelor's degree in Software Engineering/Mechatronics, Computer Science or related field
Preferred Skills
  • Experience with Oracle, SQL databases or Java programming languages
  • Demonstrated experience working with network protocols, various programming languages and servo drives
Compensation

The estimated salary range for this position is $60,000 - $70,000 per year. Our benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan.



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