Technical Support Specialist

3 days ago


Alpharetta, United States Tekfortune Inc. Full time
Job Summary:

At Tekfortune Inc., we are seeking a highly skilled and motivated Technical Support Specialist to join our team. This role will be responsible for providing top-notch end-user support for desktop systems, including laptops, desktops, and hardware peripherals. Key responsibilities include break-fix support, IMAC support for large-scale office moves, operating system support, and mobility device support.

Main Responsibilities:
  • Provide customer-facing end-user support for desktop systems.
  • Perform break-fix support for laptops, desktops, and hardware peripherals.
  • Support IT teams during large-scale office moves, ensuring seamless transitions with minimal disruption to business operations.
  • Offer expert guidance on operating system configurations, software installations, and business applications.
  • Collaborate with vendors and project teams to resolve complex technical issues.
  • Develop and maintain relationships with clients to ensure high levels of satisfaction and loyalty.


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