IT Infrastructure Support Specialist

1 month ago


Alpharetta, United States Docufree Corporation Full time
About the Role

We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Docufree Corporation. As a key member of our team, you will be responsible for providing ongoing systems and network support and assisting with projects designed to ensure the functionality, capacity, and stability goals of our SaaS platform and internal IT infrastructure are achieved and maintained.

As an IT Infrastructure Support Specialist, you will help drive the stability, performance, and growth of our IT infrastructure. This is a full-time W2 position working second shift (Monday through Friday 1pm to 10pm ET).

Main Responsibilities
  • Provide functional expertise on IT infrastructure, hardware, and software.
  • Perform investigation and testing on infrastructure to determine cause of issues and identify potential improvements.
  • Make recommendations to Management of proposed changes to infrastructure, processes, or procedures to improve stability, performance, and/or growth planning.
  • Contribute to the planning process to establish tasks and forecasts for work to be performed.
  • Troubleshoot and resolve chronic issues.
  • Improve and adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in infrastructure stability, performance, and growth planning.
  • Educate peers in all planned infrastructure changes.
  • Ask the right questions, in the right way, at the right time to identify issues and reduce the introduction of risk.
  • Document issues thoroughly and generate Findings Report to present to Management.
  • Serve as technical escalation point to I.T. team.
Qualifications
  • Bachelor's Degree in Computer Science or a related discipline, or equivalent combination of education and experience
  • 5+ years delivering IT infrastructure and datacenter support and projects for SaaS systems and applications
  • Strong problem-solving skills and independent thinking
  • Strong teamwork and partnering skills for cross-group collaboration
  • Ability to contribute to a motivating environment that instills accountability
  • Strong verbal and written communications skills for technical and non-technical audiences
  • Hands-on experience with the latest IT infrastructure technologies, including Windows Server, SQL Server, IIS, switching, routing, firewalls, load balancers, SANs, and more.
  • Keen attention to detail
  • Ability to work well independently as well as part of a team
  • Strong focus on network and application security
  • MCSE, Security+, and related certifications a plus
  • Programming and scripting skills a plus
Salary

The estimated salary for this position is $120,000 - $150,000 per year, based on national averages and industry standards.



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