Technical Support Professional

3 weeks ago

Alpharetta, United States Disability Solutions Full time

**Job Summary:**

As an Engineering Technician at Innova Solutions, you will play a key role in ensuring the accuracy and reliability of our clients' equipment. You will oversee calibration schedules, coordinate with external service providers, and develop procedures to improve efficiency and compliance.

**Responsibilities:**

  • Oversee calibration schedules for measuring and test equipment to ensure timely and compliant calibrations.
  • Coordinate with external calibration service providers for outsourced calibrations, including shipping, receiving, and reviewing completed work.
  • Issue calibration certificates and labels, and ensure they are properly affixed to calibrated equipment.
  • Identify and segregate out-of-calibration or out-of-tolerance equipment and tools, and coordinate corrective actions as necessary.
  • Work with internal teams to minimize impact on production schedules during calibration activities.
  • Provide training and support to staff on proper use and care of measuring and test equipment to maintain calibration integrity.
  • Develop and implement calibration procedures and processes to improve efficiency and compliance.
  • Conduct internal audits of the calibration program to ensure adherence to quality standards and regulatory requirements.
  • Manage and maintain calibration standards and reference materials.
  • Provide reports and metrics on calibration activities to management.
  • Maintain electronic records associated with the existing calibration system, and ensure that this system complies with all QSR requirements.
  • Coordinate nonconformance issues, such as status reports, bad actors, delinquencies, and NCRs.

**Requirements:**

  • High School education + 6 years hands-on calibration experience or technical experience and demonstrated competence.
  • Preferably a minimum of 1 year's experience in aerospace or automotive industry.
  • Knowledge of calibration systems and processes is desirable.
  • Familiarity with AS and ISO requirements.
  • Ability to operate a standard personal computer, good interpersonal, communication, and organizational skills.
  • Demonstrated experience working with cross-functional groups/teams.
  • Demonstrated ability to manage activities to meet pre-determined deadlines.
  • Proven ability to work independently while keeping management well-informed of activities.
  • Proficient in the use of various software applications (such as Word, Excel, Project, Access), statistical tools (such as JMP). Ability to work in a manufacturing environment.
  • May require lifting or moving of equipment up to a certain weight.

**Pay Range and Benefits:**

  • PAY RANGE: $30-$35 per hour.
  • Innova Solutions offers benefits based on eligibility, including medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA) and flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law).

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