IT Support Specialist

3 weeks ago


Alpharetta, Georgia, United States Sea America Inc Full time
Job Title: IT Support Specialist

About the Role:
This role is responsible for providing technical assistance to ensure efficient office operations and smooth coordination between teams. The ideal candidate will have excellent communication skills, be well-organized, and capable of handling multiple tasks simultaneously.

Key Responsibilities:
  • User Support: Provide frontline support by interpreting, evaluating, and resolving technical inquiries related to installed applications, hardware, and software.
  • Efficient Issue Resolution: Deliver prompt, high-quality service in a fast-paced, high-volume help desk environment.
  • Knowledge Utilization: Resolve issues using internal knowledge bases, external resources, or team consultation as required.
  • Escalation Protocols: Escalate unresolved cases to the appropriate support level within defined timeframes.

Required Skills and Qualifications:
  • High School Diploma or equivalent. A bachelors degree in Information Technology, Computer Science, or a related field is preferred.
  • Minimum 3-5 years of experience in IT support
  • Familiarity with general OS systems, Enterprise, programming languages, and Office software.

Benefits:
  • $65,000 - $80,000 per year, depending on experience.
  • 100% employer-paid health insurance for employee, spouse, and dependents.
  • 15 vacation days annually.
  • 10 health & wellness days annually.
  • 12 holidays annually, all US Federal holidays plus Black Friday.


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