Senior Event Coordinator

5 days ago


New York, New York, United States Five Iron Golf Full time
Deliver Exceptional Guest Experiences

Five Iron Golf is the premier indoor golf and entertainment experience, with 26 locations nationwide. Our mission is to seamlessly meld golf and entertainment, making it inclusive and accessible for all.

The Senior Event Coordinator at Five Iron Golf will deliver exceptional service and create memorable experiences for guests during everyday operations and special events. This role involves managing food and beverage service, maintaining a clean and well-stocked bar, and leading the execution of events to create a fun and premium atmosphere.

Key Responsibilities:

  • Ensure a fun and enjoyable experience for guests by delivering exceptional service.
  • Maintain extensive knowledge of food and beverage offerings; present menus, answer questions, make recommendations, and use upselling techniques.
  • Serve food and beverages in a timely and courteous manner using point-of-sale terminals to enter orders and process payments accurately.
  • Manage inventory and order supplies to ensure the bar is well-stocked and maintain a clean environment.
  • Develop fresh ideas for specials, cocktails, and promotions to enhance the guest experience.
  • Promptly address any concerns and take pride in ensuring guests' enjoyment.
  • Maintain up-to-date knowledge of technology, products, and promotions to stay ahead of industry trends.
  • Follow health and safety regulations regarding food handling, alcohol service, and cleanliness.
  • Verify guests' legal drinking age and assist with closing duties as needed.
  • Provide an elevated event experience by leading on-site execution, including guest greetings, space preparation, issue resolution, and financial closing.
  • Ensure positive customer experiences and successful delivery of contracted services for events.
  • Manage simulators and event spaces according to contract requirements.
  • Oversee event timelines to ensure organized and timely activities.
  • Train and coordinate with staff in various roles to provide a premium event experience.
  • Collaborate with kitchen staff to ensure food meets customer expectations.
  • Purchase and manage event-related inventory.
  • Support the Event Sales Manager with administrative tasks.
  • Attend weekly meetings to review banquet event orders.
  • Provide feedback to the Sales team to enhance return business.
  • Collaborate with stakeholders to create additional events and experiences for Five Iron customers.
  • Contribute ideas for improving event experiences and increasing revenue.

Required Qualifications:

  • Prior experience in managing and/or coordinating events is essential.
  • Server, bar, and/or hospitality experience is encouraged but not required.
  • A passion for golf and understanding of the game's rules are strongly encouraged.
  • Strong verbal and written communication skills are necessary.
  • A customer-centric approach with the ability to upsell is crucial.
  • Ability to collaborate with diverse teams and work in a fast-paced environment.
  • Exceptional organizational skills are necessary.
  • Ability to work flexible hours, including nights and weekends.
  • Ability to lift up to 50 lbs.
  • Ability to obtain proper licensing and certifications for the location.
  • Meet state minimum age to bartend.

Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience.

Benefits:

  • Health, Dental, and Vision insurance
  • Short-Term Disability
  • Accident and Critical Illness Insurance
  • 401(k)
  • Meals while working are included for free


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