Sales and Customer Relations Associate

2 weeks ago


Phoenix, Arizona, United States Center Court Pickleball Club Full time
Job Title: Membership Services Associate

Job Overview:

The Membership Services Associate plays a crucial role in driving membership sales for the pickleball club while ensuring outstanding customer support for both existing and prospective members. The ideal candidate should be energetic, personable, and possess a genuine enthusiasm for the sport of pickleball.

Key Responsibilities:
  • Membership Sales: Actively promote and sell memberships, responding to inquiries and providing detailed information about club offerings.
  • Facility Tours: Conduct informative tours of the facility, explaining membership options and their respective benefits.
  • Application Processing: Manage membership applications, payments, and renewals efficiently.
  • Marketing Collaboration: Work alongside the marketing team to create and disseminate promotional materials and digital content.
  • Community Engagement: Participate in local events to enhance club visibility and attract new members.
  • Event Coordination: Collaborate with management to organize and promote special events, tournaments, and social gatherings.
  • Front Desk Management: Address member concerns and feedback, ensuring a welcoming atmosphere.
  • Customer Service: Greet members and guests warmly, manage front desk operations, and assist with court reservations and equipment rentals.
  • Facility Maintenance: Ensure cleanliness and organization of the front desk and social areas.
  • Member Experience: Strive to provide a tailored experience for all members, assisting with open play, leagues, and events.

Qualifications:

  • High school diploma or equivalent; some college coursework is preferred.
  • 1-2 years of experience in sales or customer service, ideally within a sports or fitness context.
  • Strong communication, interpersonal, and organizational abilities.
  • Familiarity with Microsoft Office and database management tools.
  • Flexibility to work varied hours, including evenings and weekends.
  • A genuine passion for pickleball and a dedication to exceptional customer service.

Physical Requirements:

  • Ability to stand for extended periods and lift items weighing up to 50 pounds.
  • Capability to move swiftly around the facility to assist members and guests.

This position offers both full-time and part-time opportunities, with potential for career advancement within the organization. The Membership Services Associate will report directly to the Club General Manager and collaborate closely with other team members to ensure a superior experience for all members and guests. If you are a friendly and dynamic individual with a commitment to customer service and a love for pickleball, we invite you to consider this rewarding opportunity.



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