Activities Coordinator
4 hours ago
At Jay Peak Resort, we're seeking a highly skilled and customer-focused Activities Coordinator to join our team. As a key member of our reservations team, you will be responsible for handling incoming calls and emails from guests, making reservations, and providing exceptional customer service.
Key Responsibilities:
- Answer incoming calls and respond to emails from guests regarding reservations and activities.
- Make reservations and provide guests with information about resort policies and procedures.
- Work with guests to understand their needs and preferences, and provide personalized recommendations for resort activities and amenities.
- Upsell guests on resort amenities and services, such as lessons, dining reservations, and activities.
- Process advance deposits, confirm reservations, and provide guests with detailed information about their stay.
Requirements:
- Professional customer service and communication skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Knowledge of computer software, such as Excel and Word, and ability to learn Maestro software.
- Sales skills and good customer service manner.
What We Offer:
- Competitive wages starting at $17.17 per hour.
- Paid sick time.
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service.
- FREE or deeply discounted season passes for you and your dependents.
- Employee recognition programs and seasonal employee parties.
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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