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Senior Sales Account Executive-Customs Brokerage

2 months ago


Elk Grove Village, Illinois, United States FedEx Logistics Full time
Job Summary

We are seeking a highly motivated and experienced Senior Sales Account Executive-Customs Brokerage to join our team at FedEx Logistics. As a key member of our sales team, you will be responsible for selling services to parties engaged in import/export activities to increase assigned territory revenue.

Key Responsibilities
  • Work with the regional sales director to resolve customer problems in a timely manner and with minimal negative effect on the company.
  • Act as a liaison with other account representatives and customer service representatives.
  • Contribute to the positive morale of the sales team.
  • Attain or exceed designed territory objectives for new and existing customers.
  • Establish and implement a strategy to identify business potential in the territory and form key accounts.
  • Obtain and maintain a complete knowledge of all key accounts and services offered by FedEx Logistics.
  • Contribute to the development of FedEx Logistics services/product literature and sales material.
  • Obtain materials to maintain industry knowledge appropriate to the territory.
  • Demonstrate the use of financial marketing and consultative selling.
  • Understand and effectively use FedEx Logistics and other FedEx resources.
  • Play a leading role in developing and implementing strategic and tactical marketing programs to meet and exceed required business volumes.
  • Develop, document, and execute a territory management program to include calling on existing key accounts.
  • Demonstrate and maintain knowledge of customer satisfaction survey results and assist in keeping a solid customer working relationship.
  • Take a leadership position in the territory with participation in trade, logistics, and transportation associations to ensure the company has a visible presence in the territory.
  • Willingly assist others and play a lead role in regional and national customer councils.
  • Resolve anticipated/unanticipated problems with minimal negative effect while significantly enhancing customer satisfaction.
  • Involves management where appropriate.
  • Identify opportunities, risks, and resources required to achieve revenue objectives.
  • Provide timely and accurate 30/60/90-day forecasts for the respective territory including expenses, revenue, and new accounts.
  • Ensure that required reports are timely and accurate.
  • Act as a liaison between customer and other functional areas (customer service, regional account coordinators, etc.).
  • Contribute to the positive morale of all associates and in particular, the marketing and sales team.
  • Provide advice and counsel to less experienced representatives resulting in their increased productivity.
  • Actively participate in training for current sales and marketing teams.
  • Assist in developing training programs, materials, and participate in the training process in a classroom environment and on customer calls.
Requirements
  • Bachelor's degree/equivalent.
  • Four (4) years of sales experience required.
  • In-depth knowledge of international trade service with emphasis on customs regulations and procedures in the U.S., Canada, and Mexico as well as transportation procedures and regulations in the three countries.
  • Excellent listening skills to identify customer needs.
  • Excellent communication and presentation skills to offer solutions to customer needs and resolve any problems to customer satisfaction.
  • Must be a self-starter and motivated to accomplish sales goals and objectives.
  • Very good organizational skills and time management to help with territory planning and maximize selling time.
  • Strong self-confidence to assist in developing territory relationships in a highly competitive and price-sensitive environment and to capitalize on 'cold call' opportunities.
Preferred Qualifications
  • Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations.
  • Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world.