Hotel Room Cleaning Specialist

1 week ago


Montgomery, Alabama, United States PCH, Inc. Full time

Position Overview: As a vital member of our hospitality team, the Room Attendant is entrusted with the cleanliness and upkeep of designated guest rooms within the hotel. This role demands meticulous attention to detail to ensure that all rooms uphold the highest standards of cleanliness and presentation.

Key Responsibilities:

  • Maintain and uphold assigned rooms to a superior level of cleanliness, ensuring guest comfort and satisfaction.
  • Conduct thorough inspections of all assigned rooms daily, including vacant maintenance (VM) and vacant ready (VR) rooms, and promptly report any discrepancies to the Housekeeping Supervisor.
  • Reassess room conditions at departure times and communicate the status to the Housekeeping Supervisor for efficient turnover.
  • Notify the Engineering department or Housekeeping Supervisor of any maintenance requirements to facilitate timely repairs.
  • Enter guest rooms courteously by knocking and announcing, displaying respect for guests' privacy.
  • Ensure all waste is collected and report any missing items to the Housekeeping Supervisor immediately upon entering the guest room.
  • Change linens and prepare beds in accordance with brand standards, creating a welcoming atmosphere for guests.
  • Thoroughly clean bathrooms, including all fixtures and surfaces, and arrange standard items for guest convenience.
  • Dust surfaces, vacuum floors, clean inside drawers, and check under beds to maintain a tidy environment.
  • Restock housekeeping carts for the following day, ensuring all necessary supplies are available for efficient service.
  • Return keys and housekeeping carts at the end of the shift, ensuring proper handover and accountability.
  • Report any lost and found items discovered in guest rooms to the Housekeeping Manager, adhering to hotel policies.
  • Prepare rollaway beds and inform housekeeping aides for removal and storage, ensuring room readiness for guest needs.
  • Exhibit the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.

Benefits: PCH Hotels & Resorts prioritizes its employees and offers a competitive salary along with:

  • Medical, Dental, and Vision Insurance
  • Tuition Reimbursement
  • 401K with Company Match
  • Employer Paid Life Insurance
  • Complimentary Employee Assistance Program
  • Paid Time Off including Vacation, Personal, Sick, & Holidays
  • Discounted Hotel, Spa, Golf, Retail, and Food & Beverage

Equal Opportunity Employer: PCH Hotels & Resorts is an Equal Opportunity Employer, committed to providing a workplace free from discrimination.



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