Salon Operations Manager

2 weeks ago


Omaha, Nebraska, United States Sun Tan City Full time
Benefits: Comprehensive dental coverage Discounts for employees Flexible working hours Health insurance options Career advancement opportunities Training and development programs
Company Overview Sun Tan City is a prominent family-owned tanning salon chain in the United States, operating numerous locations across various states. As part of the Glow Brands family, which includes well-known names like Planet Fitness and Buff City Soap, we are dedicated to providing exceptional products and services that enhance our clients' confidence and well-being. Our team is composed of enthusiastic individuals who thrive in a supportive environment where colleagues become friends. We offer valuable skills development and numerous opportunities for career growth. Full-time and part-time employees enjoy excellent benefits.
Job Summary The Salon Operations Manager plays a crucial role in the success of Sun Tan City by leading a team to deliver an outstanding experience for our clients. This position requires regular decision-making regarding the overall management of the salon. The majority of your responsibilities will include supervising staff, making staffing decisions (such as hiring, training, evaluating, and scheduling), ensuring client satisfaction, monitoring staff performance, addressing maintenance issues, maintaining salon cleanliness, and managing safety protocols. The Salon Operations Manager is expected to embody and promote the principles of Sun Tan City to ensure an exceptional client experience.
Tasks & Responsibilities: Cultivating and mentoring team members to deliver exceptional client service. Promptly addressing client concerns and feedback. Consistently modeling a positive attitude and calm demeanor during busy periods. Upholding a client-first philosophy by holding team members accountable for service quality. Driving company performance metrics through actionable plans and motivating the salon team. Managing operations with integrity and promoting the culture and values of Sun Tan City. Planning, communicating, and delegating tasks to ensure smooth salon operations. Ensuring the salon is clean, well-maintained, and organized. Managing staffing levels to support employee development and operational needs. Adhering to wage and hour laws for all team members. Utilizing operational tools to achieve excellence in salon performance, including labor guidelines and inventory management. Analyzing financial reports to identify trends and address performance issues. Conducting regular performance evaluations, providing constructive feedback, and setting challenging goals. Overseeing ongoing sales initiatives. The Salon Operations Manager is expected to work a minimum of 40 hours per week across a 5-day work schedule. The role requires flexibility in working mid and closing shifts based on business needs. Experience: Preferred college education, though not mandatory. Required management and/or sales experience. Basic computer proficiency (Word, Excel, Outlook). Ability to thrive in a fast-paced environment while managing multiple tasks. Strong understanding of client service techniques and operational practices. Excellent problem-solving and organizational skills. Strong leadership capabilities, with the ability to coach and mentor staff. Effective team-building skills. Ability to prioritize tasks and delegate effectively. Physical Requirements: Capability to stand and walk for extended periods. Ability to bend to clean equipment. Capacity to lift or assist in lifting heavy items. Ability to pick up items from the floor. Proficiency in performing cleaning tasks such as dusting and mopping. Compensation: $15.79 per hour


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