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Retail Operations Supervisor
2 months ago
- Employee discounts
- Opportunities for career growth
- Comprehensive training and development programs
Additional Perks:
- Personal and managerial bonuses
- Complimentary tanning services
- Special deals for friends and family
Work Environment:
- Clean and welcoming atmosphere
- Growth opportunities and on-the-job training
- Flexible scheduling options
- Competitive bonus structure
- Medical, dental, vision, and life insurance options for full-time managers
- Paid time off for full-time managers
- Employee discounts on products and services
- Anniversary gifts for years of service
- Fun contests and performance incentives
- Exclusive discounts at partner retailers
Company Overview:
- Sun Tan City is a prominent family-owned tanning salon chain operating in multiple states, recognized for its commitment to client satisfaction and employee development.
- We focus on providing quality products and services while fostering strong relationships with our clients, helping them enhance their confidence and well-being.
- Our team is composed of enthusiastic individuals who thrive in a positive environment, where friendships are formed and valuable skills are developed.
- We offer excellent benefits for both full-time and part-time employees.
Job Summary:
- The Retail Operations Supervisor is tasked with creating a vibrant and positive atmosphere, consistently demonstrating behaviors that prioritize client satisfaction.
- This role involves driving store performance, ensuring exceptional client service, and maintaining operational excellence to meet established productivity targets.
- The supervisor will oversee and guide Tanning Consultants to achieve company objectives, leading by example in all operational aspects.
- They will instill a sense of urgency in the team to meet goals and ensure an outstanding client experience.
Key Responsibilities:
- Oversee daily salon operations in a dynamic environment.
- Lead by example in delivering a client-focused experience and achieving personal sales targets.
- Maintain a professional and impeccably clean salon.
- Set clear goals and objectives for team members.
- Provide coaching, training, and constructive feedback to enhance team performance.
- Generate sales reports, manage inventory, and assist with other managerial tasks.
- Support the Salon Director in managing revenue and expenses.
- Ensure optimal staffing levels for maximum productivity and customer service while controlling labor costs.
- Availability to work evenings and weekends as needed for management coverage.
- Reliable transportation for banking duties as required.
- Expected to work five days a week, with a schedule of approximately 40 to 45 hours depending on employment status.
Qualifications:
- Preferred college education, though not mandatory.
- Experience in management and/or sales is essential.
- Basic computer skills, including proficiency in Word, Excel, and Outlook.
- Ability to manage effectively in a fast-paced environment while handling multiple tasks.
- Familiarity with client service techniques and operational practices.
- Strong problem-solving and organizational skills.
- Proven leadership abilities, with a focus on coaching and mentoring.
- Team-building capabilities.
- Ability to prioritize tasks and delegate effectively.
Physical Requirements:
- Capability to stand and walk for extended periods.
- Ability to bend and lift items as necessary.
- Willingness to perform cleaning tasks to maintain salon standards.