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Retail Operations Supervisor

2 months ago


Omaha, Nebraska, United States Sun Tan City Full time
Benefits:
  • Employee discounts
  • Opportunities for career growth
  • Comprehensive training and development programs

Additional Perks:
  • Personal and managerial bonuses
  • Complimentary tanning services
  • Special deals for friends and family

Work Environment:
  • Clean and welcoming atmosphere
  • Growth opportunities and on-the-job training
  • Flexible scheduling options
  • Competitive bonus structure
  • Medical, dental, vision, and life insurance options for full-time managers
  • Paid time off for full-time managers
  • Employee discounts on products and services
  • Anniversary gifts for years of service
  • Fun contests and performance incentives
  • Exclusive discounts at partner retailers

Company Overview:
  • Sun Tan City is a prominent family-owned tanning salon chain operating in multiple states, recognized for its commitment to client satisfaction and employee development.
  • We focus on providing quality products and services while fostering strong relationships with our clients, helping them enhance their confidence and well-being.
  • Our team is composed of enthusiastic individuals who thrive in a positive environment, where friendships are formed and valuable skills are developed.
  • We offer excellent benefits for both full-time and part-time employees.

Job Summary:
  • The Retail Operations Supervisor is tasked with creating a vibrant and positive atmosphere, consistently demonstrating behaviors that prioritize client satisfaction.
  • This role involves driving store performance, ensuring exceptional client service, and maintaining operational excellence to meet established productivity targets.
  • The supervisor will oversee and guide Tanning Consultants to achieve company objectives, leading by example in all operational aspects.
  • They will instill a sense of urgency in the team to meet goals and ensure an outstanding client experience.

Key Responsibilities:
  • Oversee daily salon operations in a dynamic environment.
  • Lead by example in delivering a client-focused experience and achieving personal sales targets.
  • Maintain a professional and impeccably clean salon.
  • Set clear goals and objectives for team members.
  • Provide coaching, training, and constructive feedback to enhance team performance.
  • Generate sales reports, manage inventory, and assist with other managerial tasks.
  • Support the Salon Director in managing revenue and expenses.
  • Ensure optimal staffing levels for maximum productivity and customer service while controlling labor costs.
  • Availability to work evenings and weekends as needed for management coverage.
  • Reliable transportation for banking duties as required.
  • Expected to work five days a week, with a schedule of approximately 40 to 45 hours depending on employment status.

Qualifications:
  • Preferred college education, though not mandatory.
  • Experience in management and/or sales is essential.
  • Basic computer skills, including proficiency in Word, Excel, and Outlook.
  • Ability to manage effectively in a fast-paced environment while handling multiple tasks.
  • Familiarity with client service techniques and operational practices.
  • Strong problem-solving and organizational skills.
  • Proven leadership abilities, with a focus on coaching and mentoring.
  • Team-building capabilities.
  • Ability to prioritize tasks and delegate effectively.

Physical Requirements:
  • Capability to stand and walk for extended periods.
  • Ability to bend and lift items as necessary.
  • Willingness to perform cleaning tasks to maintain salon standards.