Operations Coordinator
6 days ago
The Intake Coordinator will be responsible for providing excellent customer service during interactions with customers. Primary responsibilities will consist of obtaining necessary intake data to create, schedule, and dispatch estimate appointments and jobs; proficiency with intake process and applications/documentation; and timely adherence to intake TPA timestamping.
Key Responsibilities:- Customer Service: Provide excellent customer service during interactions with customers, ensuring a positive experience.
- Intake Data Collection: Obtain necessary intake data to create, schedule, and dispatch estimate appointments and jobs.
- Intake Process Proficiency: Demonstrate proficiency with the intake process and applications/documentation.
- TPA Timestamping: Adhere to intake TPA timestamping in a timely manner.
- On-Call Rotation: Participate in the on-call rotation for after-hours emergency calls and SERVPRO Corporate-dispatched jobs.
- Preparation: Be prepared to take calls at the beginning of shift start time.
- Monitoring: Monitor the Unscheduled Leads Dashboard to ensure all potential mitigation leads are being contacted and moved to the correct status.
- Intake Calls: Field all intake calls during business hours and notate/assign on-call hours.
- Scheduling and Dispatching: Place estimate or service appointments on the local office's calendar to optimize crew logistical location and business operations.
- Customer Service: Communicate via phone and email to customers and points of contact on a daily basis.
- Job File Documentation: Record and document all daily updates and customer communication in the Workcenter job file.
- Competitive Pay: $24.00 per hour.
- 401k Matching: Available.
- Medical/Dental/Vision: Available.
- Generous PTO Policy: Available.
- Training & Development: Available.
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Intake Coordinator
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Intake Coordinator
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Sparks Glencoe, United States SERVPRO Full timeSERVPRO's 2022 Franchise of the Year, Team Wall is looking for our next great hero! Who are we? Feel free to check us out: SERVPRO Team Wall, Franchise of the Year in 2022, is seeking a human resources professional with plenty of hustle, adaptability, resilience, and drive. If you this sounds like you, you may be able to further your career with the...
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