Regional Operations Manager
2 weeks ago
Position Overview:
As a Regional Operations Manager, you will play a pivotal role in overseeing the operational performance of our properties. Your key responsibilities will include:
- Revenue Management: Daily management of Total Operating Revenue to ensure financial targets are met.
- Sales Performance: Drive sales activities to achieve occupancy goals.
- Customer Service Excellence: Lead your team to consistently provide exceptional and timely service to enhance resident retention.
- Owner's Package Review: Ensure accuracy and timely delivery of monthly owner's packages.
- Financial Oversight: Conduct quarterly financial assessments to maintain fiscal health.
- Management Agreement Understanding: Familiarize yourself with management responsibilities for assigned properties.
- Ownership Structure Knowledge: Understand the ownership framework, financing, and income-regulated programs relevant to your portfolio.
- Operating Statement Review: Perform comprehensive reviews of monthly operating statements and general ledgers.
- Revenue Growth Analysis: Continuously evaluate opportunities for revenue enhancement and cost management.
- Relationship Building: Cultivate strong, loyal relationships with all stakeholders.
- Ownership Communication: Maintain weekly contact with Ownership Representatives.
- Team Collaboration: Participate in Property Manager, Leasing, and Maintenance meetings.
- Industry Engagement: Attend at least one industry event each month.
- Networking: Have lunch monthly with an industry peer.
- Property Visits: Conduct property visits every 5-7 days to ensure operational excellence.
- Unannounced Visits: Perform at least one surprise weekend visit to all properties monthly.
- Staff Meetings: Attend a minimum of one staff meeting per property each month.
- Market Leadership: Establish your properties as leaders in their respective sub-markets.
- Competitive Analysis: Stay informed about the competitive landscape and coach your team to differentiate our properties.
- Industry Trends: Keep abreast of industry developments and evolving customer needs.
- Adaptability: Demonstrate flexibility and patience in managing the dynamic work environment.
- Competitor Visits: Visit at least one competitor or new property weekly.
- Market Transactions Knowledge: Maintain general knowledge of transactions in managed markets.
- Marketing Standards Compliance: Ensure adherence to company marketing standards and complete quarterly site inspections.
- Team Performance: Maintain a high-performing, customer-centric team.
- Team Development: Foster ongoing learning opportunities for team skill enhancement and career growth.
- Turnover Management: Keep turnover rates at 40% or lower.
- Employee Certification Monitoring: Track progress of employee certifications for new hires.
- Goal Setting: Conduct quarterly goal-setting meetings with on-site Property Managers.
- Company Values Reinforcement: Uphold company values in property operations.
- Training Involvement: Assist with company training programs and recruitment efforts.
- New Hire Review: Conduct final reviews of all new hires within your portfolio.
Qualifications:
- A BA/BS degree.
- 5-7 years of supervisory experience in people and operations management.
- Proven industry knowledge with experience managing a large community (500+ units).
- Strong analytical skills.
- Familiarity with Yardi or other property management software (OneSite, LRO, YieldStar, MRI, etc.).
- Proficiency in Microsoft Office Suite – Word, Excel, and PowerPoint.
- A real estate license (or willingness to obtain within 90 days of hire) where applicable.
What We Offer:
At Bozzuto, we prioritize the well-being of our team members, enabling them to provide exceptional experiences for our residents. We offer a comprehensive range of benefits, including:
- Competitive Salary: Salary range: $130,000-170,000.
- Health & Wellness Benefits: Coverage for medical, dental, and vision, with access to top-tier healthcare providers.
- Paid Time Off: 20 days of paid leave plus holidays.
- Retirement Planning: 401k program with company matching.
- Tuition Reimbursement: Support for career development and growth.
Bozzuto is proud to be an Equal Opportunity Employer EOE/M/F/D/V.
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