Restaurant Operations Manager
2 weeks ago
Job Title: Restaurant Operations Manager
Job Summary:
The Restaurant Operations Manager is responsible for overseeing the daily operations of a single restaurant, ensuring delivery on guest satisfaction, and achieving desired restaurant outcomes. This includes managing employees, financial controls, operations, people development, and compliance within the restaurant across all shifts.
Key Responsibilities:
- Operate the Restaurant Efficiently: Maintain a clean, sanitized, and organized restaurant, promoting friendly service and high-quality food.
- Manage Financial Controls: Monitor product inventory, ensure accurate stock rotation, and maintain control of storage facilities. Complete daily, weekly, and period-end inventory counts and forms.
- Lead the Restaurant Team: Recruit, interview, and hire hourly team members, ensuring I-9 Form compliance. Properly train and/or ascertain that all personnel are properly trained.
- Manage Labor Costs: Assign employees to specific duties, manage labor costs, and maintain required computer and operating reports.
- Ensure Guest Satisfaction: Develop and execute action plans to improve customer relations and satisfaction.
- Comply with Company Policies: Adhere to specific production standards, procedures, and policies to obtain uniform product quality and food cost control.
- Other Duties: Participate in planning, organizing, and achieving company goals. Ensure all employees follow cash procedures and maintain required reports.
Requirements:
- Education: High School Diploma or GED required.
- Experience: 1-2 years of restaurant management experience.
- Skills: Excellent oral and written communication, interpersonal, and organizational skills. Ability to work under pressure, develop and execute action plans, and manage labor costs.
- Physical Demands: Frequent standing, bending, stooping, and kneeling. Ability to lift/move 50 pounds. Regular exposure to video terminal display and driving conditions.
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