Team Supervisor for Customer Experience

4 days ago


Tampa, Florida, United States Dex Imaging Full time

As a Call Center Leadership Role at Dex Imaging, you will play a critical role in shaping our customer experience strategy and driving business growth. We are seeking a seasoned leader with a proven track record of success in customer service management to join our team.

About the Job
  • Lead and manage a team of Customer Service Representatives to achieve sales targets and deliver exceptional customer experiences
  • Develop and implement operational strategies to drive customer satisfaction and loyalty
  • Analyze performance metrics and make data-driven decisions to improve team productivity and efficiency
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues
  • Stay up-to-date on industry trends and best practices to continuously improve customer service operations
About You
  • A bachelor's degree in a related field or equivalent experience
  • At least 2 years of supervisory experience in a call center environment
  • Excellent leadership, communication, and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
What We Offer
  • A competitive salary range of $70,000 - $90,000 per annum, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and dynamic work environment with a talented team of professionals

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