Senior Customer Care Team Lead
3 days ago
At MCI Careers, we are seeking an experienced Senior Customer Care Supervisor to lead a team of customer service agents in a fast-paced call center environment.
About the RoleThe Senior Customer Care Supervisor will be responsible for ensuring call quality, improving internal processes, and driving sales results. This role requires a proven leader with advanced time management, planning, organizational, and multitasking skills.
Key Responsibilities:- Lead a team of customer service agents responsible for inbound call handling.
- Cook and develop reports on customer service processes and best practices.
- Manage metrics, performance criteria, policies, and procedures to improve call center productivity.
- Drive a culture of accountability, continuous improvement, and personal excellence.
- Direct workforce management activities and set performance goals and objectives.
- Develop and maintain a strategy to ensure customer satisfaction on all service interactions.
- Provide team motivation and development to maximize sales opportunities.
- Minimum of 3 years call center management experience.
- Associate's degree or equivalent combination of education and relevant work experience.
- Exceptional interpersonal and communication skills.
- Strong supervisory experience, including staff development.
- Advanced knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, and a comprehensive benefits package.
-
Senior Care Specialist
6 days ago
Tampa, Florida, United States Brookdale Senior Living Full timeBrookdale Senior Living is a leading provider of senior living solutions, committed to making lives better for our residents and associates.Compensation: $14.50 - $15.65 per hourAbout the RoleWe are seeking a compassionate and dedicated Senior Care Specialist to join our team. As a key member of our care team, you will provide direct care to residents,...
-
Senior Surveying Team Lead
6 days ago
Tampa, Florida, United States Orion Group Holdings, Inc. Full timeJob Title: Senior Surveying Team LeadWe are seeking an experienced Senior Surveying Team Lead to join our team at Orion Group Holdings, Inc. in Freeport, Grand Bahamas.
-
Senior Electrical Team Lead
7 days ago
Tampa, Florida, United States Tampa General Hospital Full timeAbout Tampa General HospitalTampa General Hospital is a world-class medical facility that strives to provide exceptional patient care.Job SummaryWe are seeking a highly skilled and experienced Senior Electrical Team Lead to join our team. This role will oversee the installation, alteration, maintenance, and repair of complex commercial and industrial...
-
Senior Cardiovascular Care Physician Lead
2 days ago
Tampa, Florida, United States ChenMed Full timeWe are seeking an experienced Senior Cardiovascular Care Physician Lead to join our clinical operations team at ChenMed. As a key member of the team, you will play a crucial role in providing direct patient care and assessments in an ambulatory healthcare setting.About the RoleAs a Senior Cardiovascular Care Physician Lead, you will be responsible for...
-
Tampa, Florida, United States Chapters Health System Full timeAbout UsChapters Health System is a leading provider of hospice care, committed to delivering exceptional patient care and customer service in our communities.Our team is dedicated to making a meaningful difference in the lives of patients and families, and we're seeking a skilled RN - Clinical Team Lead to join our team.Job SummaryWe are looking for an...
-
Senior Restoration Project Lead
3 days ago
Tampa, Florida, United States Dynasty Building Solutions Full timeJob OverviewDynasty Building Solutions is a reputable organization dedicated to providing exceptional restoration services. We are seeking a highly skilled Senior Restoration Project Lead to join our team.CompensationThe estimated salary for this position ranges from $75,000 to $90,000 per annum, depending on experience and qualifications.About the RoleWe...
-
Scientific Team Lead
6 days ago
Tampa, Florida, United States Planet Pharma Full timeJob Overview"At Planet Pharma, we are seeking a highly skilled Senior Scientist to lead our analytical development team. As a key member of our research organization, you will be responsible for overseeing the evaluation of safety attributes of cell therapy and protein drug products.",">The ideal candidate will have a Ph.D. with 8+ years of industry...
-
Senior Mechanical Engineering Lead
3 days ago
Tampa, Florida, United States Harrison Consulting Solutions Full timeJob OverviewHarrison Consulting Solutions is an industry-leading multi-disciplinary team looking for a Senior Mechanical Engineering Lead to join their Tampa-based team.
-
Healthcare Advertising Team Lead
6 days ago
Tampa, Florida, United States EPM Scientific Full timeSenior Account Supervisor OpportunityIn this senior role, you will lead a key client in our healthcare advertising division, working as a strategic client partner and driving client projects from start to finish. This is an excellent opportunity for someone looking to take their career to the next level in the dynamic field of healthcare advertising.We are...
-
Senior Marketing Director
3 days ago
Tampa, Florida, United States ANGELS CARE HEALTH HUDSON MANOR Full timeJob OverviewAs a key member of the Angels Care Health Hudson Manor team, you will play a crucial role in establishing strong relationships with nursing homes, assisted living facilities, physicians, hospital discharge planners, social workers, and healthcare decision makers. Your primary goal will be to maintain census goals while ensuring maximum...
-
Senior Integration Project Lead
7 days ago
Tampa, Florida, United States Saas and Enterprise Software Company Full timeWe are seeking a seasoned Senior Integration Project Manager to join our team at Saas and Enterprise Software Company in Tampa, FL. The successful candidate will be responsible for leading complex integration projects from initiation to delivery.Salary: $120,000 - $150,000 per year, depending on experienceAbout the RoleThis is a hands-on role that requires...
-
Senior Structural Design Lead
1 week ago
Tampa, Florida, United States Harrison Consulting Solutions Full timeAn industry leading multi-disciplinary team is looking for a seasoned Senior Structural Design Lead to join their Tampa, Florida based team.OverviewHarrison Consulting Solutions is an award-winning engineering firm that delivers innovative solutions to complex structural challenges. Our team of experts collaborate to deliver high-quality projects that exceed...
-
Senior Oncology Clinical Trial Lead
1 week ago
Tampa, Florida, United States ICON Strategic Solutions Full timeJob OverviewWe are seeking a seasoned Senior Oncology Clinical Trial Lead to join our team at ICON Strategic Solutions. This is an exciting opportunity for a highly motivated and experienced professional to lead multiple trials within the Oncology space.
-
Senior CWMD Strategic Planner Lead
7 days ago
Tampa, Florida, United States Chimera Enterprises International Full timeJob OverviewChimera Enterprises International is seeking a highly skilled Senior CWMD Strategic Planner Lead to join our team. This is an exciting opportunity to lead and conduct strategic planning and coordination across the full range of DoD and USSOCOM CWMD planning efforts.
-
Customer Care Team Leader
5 days ago
Tampa, Florida, United States Hales AC Full timeJob OverviewHales AC seeks an experienced Call Center Supervisor to oversee the daily operations of our Customer Care Representatives and drive sales results in a fast-paced environment.The ideal candidate will possess strong leadership skills, with a proven track record in training, mentoring, and coaching staff. They will be responsible for analyzing key...
-
Senior Contracting Operations Lead
3 weeks ago
Tampa, Florida, United States Aspen Talent Solutions Full timeJob DescriptionAspen Talent Solutions is seeking a seasoned Senior Contracting Operations Lead to oversee high-stakes projectsSalary and BenefitsThe total compensation package for this role is estimated to be in the range of $110,000 to $120,000Company OverviewAspen Talent Solutions is a leading provider of talent solutionsJob DescriptionWe are looking for a...
-
Senior Test Process Lead
7 days ago
Tampa, Florida, United States Leeds Professional Resources Full timeLeeds Professional Resources is a leading recruitment agency partnering with top clients to find exceptional talent. We are currently working with a prestigious client seeking an experienced Senior Test Process Lead.The ideal candidate will have a proven track record of building and implementing test processes from the ground up, driving teams towards...
-
Senior Design Lead
7 days ago
Tampa, Florida, United States Bohler Engineering Full timeAbout Bohler EngineeringWe empower ambitious professionals to become accomplished experts. Our purpose connects us with like-minded individuals, fosters meaningful relationships, and generates alignment necessary for an unrivaled consulting experience.Our Tampa, FL office seeks a Senior Design Lead who embodies this purpose.What You'll Do:Engage in valuable...
-
Senior Living Memory Care Program Director
7 days ago
Tampa, Florida, United States Discovery Village at Westchase Full timeJob SummaryWe are seeking a highly skilled and compassionate Senior Living Memory Care Program Director to lead our memory care unit. This is an exciting opportunity to join a dynamic team at Discovery Village at Westchase, a leader in senior living.
-
Senior Technical Engineer Lead
7 days ago
Tampa, Florida, United States HNM Systems Full timeHNM Systems is a cutting-edge Communication and Information Technology staffing and consulting firm headquartered in San Diego, CA. We have been recognized as one of the top 100 fastest growing private businesses in San Diego by San Diego Business Journal and one of Inc. 5000's fastest growing privately held companies in the United States.Key...