Advanced Program Coordinator

2 weeks ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

The Senior Program Consultant operates under the guidance of the Newborn Screening Operations Group Manager II, engaging in intricate consultative functions that encompass the assessment, planning, development, and execution of initiatives related to the Texas Early Hearing Detection and Intervention (TEHDI) program.

This role involves the collection and analysis of complex data to evaluate care coordination processes, identifying trends, challenges, best practices, and opportunities for enhancing operational efficiency.

Additionally, the consultant contributes to the creation of educational resources and updates for medical professionals, parents, stakeholders, and program personnel.

Responsibilities include coordinating the development and distribution of studies and surveys, compiling reports on findings for management, and collaborating with staff and various stakeholders in the newborn screening sector to address and resolve issues.

Providing technical assistance, training, and consultative support to both internal and external stakeholders is a key aspect of this position. This includes offering guidance to birth facilities, program contractors, health service regions, governmental bodies, community organizations, and the general public.

The consultant is responsible for producing high-quality written materials for legislative reports, project findings, policies, and procedures related to TEHDI initiatives and special projects. They also develop Scope of Works (SOWs) and oversee the quality monitoring of TEHDI contractors as necessary.

Acting as a liaison between program management, the Contract Management Section, Health and Human Services Information Technology, and Program Contractors is essential.

Moreover, the consultant organizes, analyzes, and prepares materials, data, and reports, facilitating the initiation and development of new data reporting sources and systems.

This position operates with limited supervision, allowing for moderate independence and initiative in decision-making.

Key Responsibilities:

Regular attendance and adherence to agency leave policies while performing additional assigned duties.


(35%) Coordination of TEHDI Initiatives:

Collaborates closely with the TEHDI team lead, NBS Operations Manager, and NBS Director, as well as internal and external stakeholders, to develop and implement special projects such as care coordination initiatives and quality assurance monitoring. Evaluates legislation and state/federal guidelines to ensure compliance, recommending implementation strategies; develops business/project requirements and work products, including protocols, policies, and procedures; ensures quality control and that deliverables meet program requirements. Participates in contract development and quality monitoring of TEHDI contractors, identifying project risks, managing timelines, providing progress reports, and coordinating workflows with internal staff and external partners.


(35%) Program Support and Analysis:

Conducts surveys and assessments of business processes, providing management with recommendations for enhancements; assists program staff in gathering and evaluating Newborn Hearing Screening Program-related data; develops routine reports and communications for the TEHDI Program. Offers technical assistance on database issues to Early Hearing Detection and Intervention Birth facility Providers and other stakeholders.

Provides ongoing technical assistance to internal and external stakeholders regarding all aspects of the TEHDI program, recommending improvements to educational materials and the TEHDI website as necessary.


(15%) Quality Assurance Activities:

Evaluates quality assurance activities to identify service delivery gaps, recommending improvements to management; performs routine quality assurance tasks, including data reviews in the TEHDI Management Information System; collaborates with program staff to resolve technical and procedural issues; develops quality assurance plans to enhance care coordination operations and ensure consistency in business processes.

Conducts data analysis to identify trends affecting follow-up and documentation within the TEHDI program, engaging in provider outreach and education to facilitate accurate reporting of hearing outcomes.


(10%) Development of Educational Materials:

Coordinates with internal staff, including the medical director, to create and update policies and procedures for the Newborn Hearing Screening Program. Acts as a resource for staff and stakeholders, providing technical assistance and consulting with public and private agencies to resolve issues, identify training needs, and evaluate program effectiveness. Develops quality training materials for public and private providers and parents, including webinars and web-based training modules.


(5%) Additional Duties:

Engages in other responsibilities as assigned, which may include participating in disaster response and recovery efforts or Continuity of Operations (COOP) activation, potentially requiring alternate shift patterns or locations.


Required Knowledge, Skills, and Abilities:

  • Understanding of public health processes and health promotion practices.
  • Proficiency in written and verbal communication, with the ability to clarify complex concepts.
  • Expertise in problem identification and resolution.
  • Proficient in database software (e.g., MS Access) and spreadsheet software (e.g., MS Excel) for data management and analysis.
  • Ability to work effectively as part of an interdisciplinary team.
  • Capability to provide technical assistance to staff, programs, agencies, and the public.
  • Skill in compiling, analyzing, and preparing statistical information to identify improvement areas.
  • Ability to work independently with minimal supervision.
  • Capacity to manage multiple projects concurrently.
  • Competence in developing and delivering program presentations and communicating trends to diverse professional and stakeholder groups.
  • Ability to manage projects and recommend program enhancements.
  • Skill in developing program policies, procedures, protocols, educational materials, and rules.

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