Service Coordination Specialist
1 week ago
Position Title: Turquoise Place Service Dispatcher
Role Summary:
This position is tasked with a variety of administrative responsibilities including billing management, handling incoming service inquiries from guests, owners, and team members, scheduling and reconciling work orders, dispatching service technicians, assisting with inventory procurement as necessary, and executing additional assigned tasks.
Key Responsibilities:
- Respond to incoming calls in a courteous and efficient manner.
- Accurately input all service work orders into the property management system in a timely fashion.
- Effectively dispatch service work orders to the relevant field personnel.
- Oversee open work orders to ensure they are completed promptly.
- Welcome and assist vendors and external suppliers as required, including key management.
- Address and resolve quality concerns raised by guests and owners.
- Maintain timely follow-up with owners, guests, and internal departments.
- Carry out additional duties, functions, or tasks as assigned.
Essential Qualifications:
- Proficient in computer applications, including Microsoft Word and Excel, with a willingness to learn new software.
- Demonstrated excellence in customer service.
- Strong verbal and written communication skills.
- Self-motivated and capable of addressing issues raised by guests, owners, or team members.
- Able to remain seated at a computer or phone for the duration of the shift.
- Exceptional organizational abilities.
- Flexibility to work varied shifts, including evenings and weekends.
Physical Demands:
- Ability to sit and work on a computer or phone for the entire shift.
- Capability to lift or move items weighing up to 15 pounds as necessary.
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