Telecommute Customer Service Agent

1 week ago


El Paso, Texas, United States Answernet Inc Full time
Technical Support Specialist Role at AnswerNet

Work Hours: Must possess flexible availability

Compensation: $16.00 per hour

Reports to: AHS General Manager

Employment Type: Full-time

About AnswerNet:

AnswerNet is a prominent provider of contact management solutions, operating over 20 centers across the United States and Canada. We cater to more than 10,000 clients and manage upwards of 125 million interactions each year.

Position Overview:

The Technical Support Specialist will deliver L1/L2 assistance to users facing hardware, software, and network challenges. This position entails diagnosing issues, providing solutions, and ensuring customer inquiries are addressed efficiently.

Key Responsibilities:

  • Manage incoming and outgoing calls
  • Serve as the first point of contact for technical inquiries
  • Record support requests and their resolutions
  • Oversee desktop environments
  • Administer user accounts and their attributes
  • Install and troubleshoot both hardware and software
  • Ensure compliance with service level agreements (SLAs)

Essential Qualifications:

  • Previous experience in Technical Support
  • High School Diploma or equivalent
  • Excellent communication and problem-solving abilities
  • Familiarity with help desk software
  • Capability to work remotely
  • Relevant certifications are advantageous

Remote Work Requirements:

  • PC or Laptop running Windows 10
  • High-speed internet access
  • USB-connected headset and webcam
  • Dedicated workspace free from distractions


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