Multilingual Customer Service Agent
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Partners Personnel. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities- Customer Inquiries and Complaints: Handle customer inquiries and complaints in a professional and courteous manner, providing timely and effective resolutions.
- Product and Service Information: Provide accurate and up-to-date information about our products and services, ensuring customers have a clear understanding of our offerings.
- Troubleshooting and Resolution: Troubleshoot and resolve product issues and concerns, working closely with internal teams to ensure prompt and effective resolutions.
- Customer Record Management: Document and update customer records based on interactions, ensuring accurate and up-to-date information.
- Knowledge Base Development: Develop and maintain a knowledge base of our evolving products and services, ensuring that customer-facing teams have access to accurate and up-to-date information.
- Previous Experience: Previous experience in customer service, sales, or related fields, with a proven track record of providing exceptional customer service.
- Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport with clients and communicate complex information in a clear and concise manner.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Teamwork and Adaptability: Ability to work effectively in a team environment, with a flexible and adaptable approach to changing priorities and deadlines.
At Partners Personnel, we prioritize our employees by providing personalized onboarding, comprehensive medical benefits, referral bonuses, attendance and performance recognitions, and our highly coveted Associate of the Year award. We believe that our people are at the heart of our company, and we are committed to creating a positive and supportive work environment that fosters growth and development.
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