Customer Service Representative

5 days ago


El Paso, Texas, United States The Plaza Hotel Pioneer Park Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at The Plaza Hotel Pioneer Park. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out: Register and assign guests to hotel rooms, ensuring a smooth and efficient check-in process.
  • Guest Service and Support: Provide assistance with guest requests, resolve issues promptly, and ensure overall guest satisfaction.
  • Front Desk Operations: Manage front desk operations, including handling guest complaints, processing payments, and maintaining accurate records.
  • Communication and Teamwork: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Adaptability and Flexibility: Demonstrate flexibility and adaptability in a fast-paced environment, responding to changing guest needs and priorities.
Requirements
  • Education and Experience: High school diploma or equivalent required; previous customer service experience or equivalent training preferred.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a team environment, and proficiency in PMS systems.
Work Environment

The Plaza Hotel Pioneer Park is a dynamic and fast-paced environment that requires flexibility and adaptability. As a Guest Service Agent, you will be required to work a variety of shifts, including evenings, weekends, and holidays.



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