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Customer Service Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Robert Truax - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth.
Key Responsibilities- Establish and Maintain Customer Relationships
- Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Provide Exceptional Customer Service
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Collaborate with Agency Team Members
- Work closely with other agency team members to ensure seamless communication and coordination with customers.
- Dedicated to Customer Service
- Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
- Effective Communication Skills
- Excellent verbal and written communication skills to effectively interact with customers and agency team members.
- Problem-Solving and Adaptability
- Proactive approach to problem-solving and ability to adapt to changing situations and customer needs.
- Competitive Compensation
- Hourly pay plus commission/bonus structure to reward sales performance and customer satisfaction.
- Opportunities for Growth and Development
- Opportunities for advancement within the agency and career growth in the insurance industry.
- Comprehensive Benefits Package
- Paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience.
