Fraud Prevention Supervisor

2 weeks ago

Arlington, Virginia, United States The Ladders Full time
Funciones del Rol

El candidato seleccionado será el encargado de asegurar el cumplimiento de las normativas aplicables en la gestión de fraudes, así como de supervisar la administración diaria y las investigaciones relacionadas con actividades fraudulentas. Además, se espera que informe a la alta dirección sobre los problemas emergentes en este ámbito.
  • Supervisa y evalúa los casos en curso de los Investigadores de Fraude, garantizando la exhaustividad y llevando a cabo investigaciones detalladas para problemas complejos;
  • Atiende llamadas escaladas provenientes de los Servicios de Fraude, el Centro de Atención Telefónica y otras áreas, brindando orientación y asistencia a los miembros internos en eventos de fraude, asegurando el cumplimiento de las normativas de privacidad;
  • Colabora en la coordinación y apoyo de auditorías y exámenes de fraude según lo requiera el auditor interno;
  • Realiza investigaciones sobre tarjetas fraudulentas reportadas, asegurando que las transacciones fraudulentas sean identificadas y resueltas dentro de los plazos establecidos;
  • Asesora a la alta dirección sobre los riesgos de fraude y propone recomendaciones para mitigar la exposición al riesgo;
  • Actúa como enlace con el sistema de red neuronal de fraude, realizando revisiones periódicas para asegurar que las alertas sean adecuadas según el entorno de riesgo;
  • Elabora informes para la Junta Directiva sobre el fraude relacionado con tarjetas de crédito y débito;
  • Es responsable del análisis y la elaboración de informes sobre la mitigación de pérdidas y las tendencias de actividad, proporcionando recomendaciones y soluciones;
  • Supervisa las investigaciones sobre cuentas sospechosas de fraude, analizando la actividad para identificar patrones fraudulentos;
  • Analiza las alertas de fraude recibidas de diversas agencias y plataformas de gestión de riesgos;
  • Gestiona la estrategia y administración del software de intervención contra el fraude;
  • Desarrolla informes diseñados para detectar actividades sospechosas y realiza investigaciones para identificar patrones y tendencias;
  • Participa y delega en comités internos y reuniones comunitarias sobre fraude, colaborando con otras instituciones financieras y agencias de aplicación de la ley;
  • Mantiene un conocimiento actualizado de las leyes y regulaciones bancarias, asistiendo a seminarios y reuniones con colegas;
  • Gestiona compromisos de tarjetas, incluyendo la mitigación y la comunicación con los miembros;
  • Asiste a agencias reguladoras y consultas de auditoría, asegurando la presentación de la documentación adecuada;
  • Se comunica con agencias judiciales sobre actividades relacionadas con casos de fraude;
  • Promueve una cultura de trabajo colaborativa y positiva dentro del equipo;
  • Cumple con las regulaciones y requisitos legales establecidos;
  • Realiza otras tareas según se le asigne.
Requisitos

Experiencia Requerida
  • De tres (3) a cinco (5) años de experiencia en investigaciones de fraude dentro de instituciones financieras, con al menos dos (2) años en un rol de supervisión.
Experiencia Preferida
  • Certificación de Examinador de Fraude (CFE) preferida.
Habilidades, Educación y/o Certificaciones Requeridas
  • Graduado de secundaria o equivalente;
  • Conocimiento práctico de software financiero, aplicaciones y bases de datos;
  • Capacidad para trabajar en un entorno de oficina dinámico;
  • Habilidades de comunicación efectiva, tanto verbal como escrita;
  • Atención al detalle y capacidad para priorizar tareas;
  • Conocimiento de las leyes y políticas que rigen la conducta de esta posición.

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