Customs Brokerage Customer Support Representative

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Expeditors International Full time

Customs Brokerage Customer Support Representative

Company Overview

At Expeditors International, we are dedicated to excellence in global supply chain management. Our founder, Peter Rose, famously stated, "We're not in the shipping business; we're in the information business." This philosophy drives our commitment to professionalism, leadership, and a collaborative work environment that prioritizes innovative, customer-centric logistics solutions.

With over 17,000 skilled professionals and more than 300 locations worldwide, we are proud to be a Fortune 500 company with unified global systems.

Position Overview

The Customs Brokerage Customer Support Representative plays a vital role in our customs brokerage department. This position is responsible for delivering exceptional customer service while fostering and maintaining robust relationships with both internal teams and external clients.

Key Responsibilities

  • Facilitate a seamless and timely customs process.
  • Perform accurate and prompt data entry into our operational systems.
  • Monitor and report on customs files through effective tracking and tracing.
  • Transfer customs declaration information from various documents into the customs entry system to ensure valid declarations.
  • Assist in verifying customs declaration information and submitting it to the appropriate customs authorities.
  • Ensure that all documents received for import customs purposes are compliant and accurate.
  • Maintain compliance with all relevant regulations at all times.
  • Execute daily workflow and meet departmental performance metrics.

Qualifications

  • Bachelor's degree required.
  • Strong interpersonal skills with the ability to listen, comprehend, and communicate effectively both verbally and in writing.
  • Excellent organizational and prioritization skills are essential.
  • Proficient in computer applications, including data entry with high accuracy, email, internet navigation, and Microsoft Office Suite (Excel, Word, PowerPoint).
  • A growth mindset with a desire to learn and develop skills in the supply chain and logistics field.

Additional Information

All personal information will be kept confidential in accordance with EEO guidelines. Expeditors offers a comprehensive benefits package, including:

  • Paid vacation, holidays, and sick leave.
  • Health plans covering medical, prescription drugs, dental, and vision.
  • Life and long-term disability insurance.
  • 401(k) retirement savings plan (U.S. only).
  • Employee stock purchase plan.
  • Training and personnel development programs.


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