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Customer Service Representative

2 months ago

GondrecourtleChâteau, Grand Est, United States growroseville Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GrowRoseville. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building lasting relationships.

Key Responsibilities:

  • Customer Account Management: Manage customer accounts, ensuring timely and accurate order processing, and resolving any issues that may arise.
  • Single Point-of-Contact: Serve as the primary point of contact for customers, providing proactive communication and ensuring their expectations are met.
  • Relationship Building: Build and maintain strong relationships with customers through effective communication, empathy, and a customer-centric approach.
  • Order Management: Manage all aspects of the order cycle, including troubleshooting, to ensure customer satisfaction and a hassle-free experience.
  • Communication and Teamwork: Collaborate with internal departments to maintain knowledge of products, programs, and customer needs, and contribute to a team environment that fosters continuous improvement.

Requirements:

  • Education: Bachelor's degree preferred or equivalent combination of education and experience.
  • Skills: Intermediate PC skills, including Microsoft Office suite and ERP systems, with a strong focus on customer service, communication, and problem-solving.
  • Personal Qualities: Results-oriented, organized, able to multitask, and possess a strong customer-focused attitude, with excellent communication and interpersonal skills.

GrowRoseville is an equal opportunities employer and welcomes applications from diverse candidates.