Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.
Key Responsibilities- Meet and Greet Customers: Greet customers in a professional and friendly manner, ensuring a positive first impression.
- Provide Superior Customer Service: Offer personalized assistance to customers, understanding and communicating rental terms and conditions, vehicle features, and other services.
- Assist with Rental Process: Facilitate the rental process by verifying and documenting necessary driver information, ensuring an efficient and timely rental experience.
- Offer Additional Services: Provide customers with information on optional protection products, upgrades, fuel options, and other additional equipment.
- Answer Incoming Calls: Respond to incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
- Assist with Vehicle Inspections: Assist in assessing the condition of rental vehicles upon return.
- Notify Management: Inform management of any known customer or vehicle issues.
- High School Diploma or Equivalent: Required.
- Customer Service Experience: Minimum of 1 year of experience in customer service, sales, or administrative support.
- Valid Driver's License: Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years.
- Authorization to Work: Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
- Paid Time Off: Enjoy paid time off to recharge and relax.
- Consistent Schedule: Work a consistent full-time schedule with 40 hours per week.
- Employee Discounts: Take advantage of employee discounts on our rental services.
- Retirement Savings Plan: Participate in our 401(k) retirement savings plan with matching profit sharing.
- Health Insurance: Enjoy comprehensive health insurance coverage.
- Life Insurance: Receive life insurance coverage.
- Dental and Vision Insurance: Enjoy dental and vision insurance coverage.
- Training and Development: Pursue on-the-job training and development opportunities.
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