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Customer Service Representative

2 months ago

GondrecourtleChâteau, Grand Est, United States Americold Full time

Job Summary:

Americold is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to all customer inquiries and complaints in a timely and professional manner.
  • Report customer feedback to management, providing actionable insights to improve our services.
  • Provide clerical support, including maintaining accurate records and files, and ensuring all paperwork is up-to-date.
  • Schedule loads as required, maintaining updated reports to ensure all loads are empty and closed.
  • Resolve refused product, over, short, and damaged (OS&D) orders in a fair and efficient manner.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment that values teamwork and customer satisfaction.