Client Relationship Manager

2 weeks ago

Panama City, Florida, United States Border States Full time

Current Employee? to Apply

Position Overview: Account Manager

Flexibility Option: Job Req Id: 29301

Company Overview:
Employee-Owned. Customer-Driven.

Reporting Structure:
This position will report to a designated supervisor.

Job Summary:
This role is essential in supporting the Sales & Marketing divisions by managing designated customer account relationships. The focus is on identifying and pursuing new business opportunities while promoting the company's products and services to enhance customer sales potential. Regular engagement with assigned accounts is required, alongside the development of new client relationships, documentation of cost savings, coordination of sales strategies with preferred suppliers, and active management of company sales resources. Input to pricing and purchasing departments regarding competitive pricing, margin strategies, product evaluations, and inventory requirements is also expected.

Key Responsibilities:

  • Achieve or surpass established sales targets.
  • Expand current and prospective accounts by recognizing new capabilities and cross-selling opportunities.
  • Maintain daily outreach expectations through a structured account planning process.
  • Identify opportunities that align with active promotions and enhanced capabilities.
  • Validate and convert new prospects by targeting key influencers and positioning the company favorably against competitors.
  • Understand customer business goals and translate them into a competitive advantage for the company.
  • Stay informed about company offerings and the competitive landscape.
  • Direct high-potential accounts to senior management when necessary.
  • Ensure quality customer support through effective follow-up and service delivery.
  • Provide timely responses to technical inquiries, which may require after-hours support.
  • Document cost savings relevant to the assigned customer base.
  • Utilize marketing tools and technical specialists to support a comprehensive sales strategy.
  • Collaborate with preferred vendors to maximize sales potential.
  • Manage company sales resources to optimize sales and profit opportunities.
  • Advise management on the effectiveness of marketing strategies.
  • Provide insights to sales and marketing teams regarding customer needs and market potential.

Qualifications:

  • Bachelor's degree in business, sales, marketing, or a related field, or equivalent experience.
  • Minimum of two years of experience in distribution, customer service, marketing, or sales preferred.
  • Experience in contract negotiation and public presentations.
  • Proficiency in English is required.
  • Strong knowledge of Microsoft Office Suite and SAP software is preferred.

Skills and Abilities:

  • Deliver responsive and quality service to exceed customer expectations.
  • Technical understanding of electrical systems.
  • Strong interpersonal and communication skills.
  • Effective planning and organizational abilities.
  • Excellent customer service skills, demonstrating competence and engagement.

Additional Information:
This job description summarizes the essential duties and responsibilities of the position and is subject to change at the employer's discretion. Employees must be capable of performing the essential job functions with or without reasonable accommodation.

Company Culture:
Border States is a leader in the electrical supply distribution sector, with numerous locations across the country. Our employee-owners excel in delivering exceptional customer service and possess outstanding interpersonal skills. We are committed to fostering a diverse and inclusive workplace, ensuring equal opportunity for all.

Benefits:
The company offers a competitive benefits package, including health, dental, and vision coverage, retirement plans, and employee ownership opportunities.

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