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Client Relationship Manager

2 months ago

Panama City, Florida, United States Border States Full time

Position Overview:

The Account Manager plays a crucial role in fostering and maintaining relationships with our valued customers. This position is essential in driving sales growth and ensuring customer satisfaction within the Sales & Marketing Departments.

Key Responsibilities:

  • Achieve and surpass established sales targets.
  • Expand existing customer accounts and identify new business opportunities.
  • Conduct regular outreach to clients, employing a structured approach to account management.
  • Recognize and act on opportunities that align with current promotions and service enhancements.
  • Engage with potential clients to validate and convert leads, effectively positioning our offerings against competitors.
  • Understand and translate customer business goals into strategic advantages for our company.
  • Stay informed about company products and the competitive landscape.
  • Ensure high-quality customer support through timely follow-ups and service delivery.
  • Utilize marketing resources and technical expertise to support a coordinated sales strategy.
  • Collaborate with preferred vendors to optimize sales potential.
  • Provide insights to management regarding customer needs and market trends.

Qualifications:

  • A degree in business, sales, marketing, or a related field, or equivalent experience.
  • Minimum of two years in a sales or customer service role, preferably in distribution.
  • Experience in contract negotiations and public presentations.
  • Proficient in Microsoft Office Suite and familiar with SAP software.

Skills and Attributes:

  • Exceptional customer service and communication skills.
  • Ability to effectively plan and organize tasks.
  • Technical knowledge of electrical systems is advantageous.

Work Environment:

This role requires a blend of office work and field engagement, necessitating flexibility and adaptability to various tasks throughout the day.

Company Overview:

Border States is a leading electrical supply distributor, dedicated to delivering exceptional service and innovative solutions to our customers. Our employee-ownership model empowers our team to take initiative and respond swiftly to customer needs, ensuring a high level of satisfaction and loyalty.