Customer Order Coordinator
2 weeks ago
Join Our Team as an Order Processing Specialist
Triple Cities Metal Finishing is actively looking for a dedicated Order Processing Specialist to enhance our operations. In this pivotal role, you will ensure the precise and timely processing of customer orders, contributing significantly to our commitment to quality and efficiency.
About Our Company:
At Triple Cities Metal Finishing, we specialize in providing a diverse range of surface finishing solutions across various sectors, including aerospace, automotive, medical, and more. Our certifications, including ISO 9001:2015 and AS9100D, reflect our dedication to excellence in the industry.
Key Responsibilities:
- Efficiently input a high volume of customer orders into our system, ensuring accuracy in pricing, quantities, and model specifications.
- Address basic customer inquiries and resolve complaints, escalating issues when necessary.
- Maintain and update the customer database by processing additions, cancellations, and modifications to orders.
- Collaborate with the Shipping Department to manage changes and cancellations of shipments.
- Verify job-site documentation and process orders to guarantee timely and accurate deliveries.
- Coordinate pickups with transportation companies, including preparing invoices and export documentation.
- Support operational integrity by adhering to company policies and reporting any required changes.
- Safeguard customer information by maintaining confidentiality.
- Prepare products and materials for shipment efficiently.
- Track and document the handling of materials.
- Comply with all safety regulations and protocols.
- Education: High School Diploma or equivalent is preferred.
- Experience: Previous experience in order processing or a related field is advantageous.
- Skills:
- Attention to Detail: Strong focus on accuracy and thoroughness.
- Communication: Effective communication skills for collaboration and reporting.
- Problem-Solving: Ability to identify challenges and propose solutions.
- Technical Skills: Basic math and computer proficiency, with the ability to utilize specialized tools.
- Physical Requirements: Capability to stand for extended periods and interpret technical documents.
- Quality Standards: Commitment to ensuring all products meet established quality benchmarks.
- Wage: Starting at $17.50 per hour, commensurate with experience.
- Benefits: We offer a comprehensive benefits package, including:
- Paid Holidays
- Paid Vacation and Sick Time
- 401(k) Retirement Plan with Company Match
- Medical, Dental, and Vision Insurance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA)
- Company-Paid Life Insurance
- Voluntary Insurance Options
- On-site Amenities
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