Customer Service Associate
2 weeks ago
LOCATION: Remote
HOURS: 8.5 hour shift between the hours of 7AM - 7PM
STARTING HOURLY RATE: $25.63
Are you interested in a career as a customer service associate? This role offers an opportunity to engage with the dynamic energy sector while working both independently and collaboratively. As a Customer Service Associate (CSA), you will manage all aspects of customer inquiries received through various channels, including phone, written correspondence, and chat; and process service applications and facility extensions. You will address customer inquiries and concerns regarding billing, usage, account updates, service issues, and credit and collections in a customer-centric manner. All CSA employees will respond to incoming service emergencies; this position requires reliable attendance during critical situations.
Responsibilities
- Resolve customer issues and complaints by utilizing established procedures and policies, including regulatory guidelines. Document customer transactions in designated operating systems.
- Provide account information to customers and clarify billing service policies and customer rights.
- Conduct credit and collection activities as necessary, including managing deposits and final/charge-off collections. Assess, investigate, analyze, and resolve billing discrepancies when possible.
- Initiate service orders and Work Management System (WMS) requests, performing related actions as needed.
- Work effectively with minimal supervision and escalate complex cases when required.
- Perform additional customer service tasks as needed, including operating a two-way radio.
- High School Diploma or GED equivalent.
- Associate Degree or BA/BS in a related field is preferred.
- Strong communication skills, both verbal and written, with a solid customer service orientation.
- Able to manage multiple tasks for various customers in a fast-paced environment.
- Excellent problem-solving abilities.
- Flexible schedule availability, including during emergencies.
- Ability to work well within a team.
- Proficient in MS Office applications.
- Must meet pre-qualification criteria for this position.
- This is a Union position with a probationary period.
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
Iberdrola's employment practices and policies are focused on hiring a diverse workforce and fostering an inclusive culture. We provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status, or any other status protected by federal, state, or local law.
-
Meat Sales Associate
3 days ago
Binghamton, New York, United States Weis Markets Full timeJob SummaryWe are seeking a highly motivated and customer-focused Meat Sales Associate to join our team at Weis Markets. As a Meat Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized meat department, and ensuring that our customers have a positive shopping experience.Key...
-
Meat Sales Associate
1 week ago
Binghamton, New York, United States Weis Markets, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Meat Sales Associate to join our team at Weis Markets, Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key ResponsibilitiesCustomer Service: Greet customers,...
-
Grocery Sales Associate
2 weeks ago
Binghamton, New York, United States Weis Markets, Inc. Full timeJob SummaryWeis Markets, Inc. is seeking a highly motivated and customer-focused Grocery Sales Associate to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and profitability of our grocery department.Key...
-
Meat Sales Associate
7 days ago
Binghamton, New York, United States Weis Markets Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Meat Department team as a Meat Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our customers have an outstanding shopping...
-
Customer Service Representative
2 weeks ago
Binghamton, New York, United States Weis Markets Full timeOverview: Weis Markets is seeking a dedicated individual to enhance our customer service experience. We pride ourselves on fostering a supportive environment for our associates and communities. Location: Position available at various locations. Key Responsibilities: The Customer Experience Associate will undertake the following essential duties, along with...
-
Customer Service Representative
7 days ago
Binghamton, New York, United States Weis Markets, Inc. Full timeJob SummaryWeis Markets, Inc. is seeking a highly motivated and customer-focused Grocery Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and driving sales growth.Key ResponsibilitiesProvide excellent customer service...
-
Customer Service Representative
2 weeks ago
Binghamton, New York, United States Weis Markets Full timeAre you looking for a workplace that values its associates and fosters a culture of teamwork and community growth? At Weis Markets, we prioritize respect, understanding, and appreciation for our team members. Position Overview: The Customer Experience Associate plays a crucial role in ensuring customer satisfaction through various responsibilities,...
-
Customer Service Representative
2 weeks ago
Binghamton, New York, United States Monro Muffler Brake Full timeAbout the RoleAs a Guest Care Specialist at Monro Muffler Brake, you will play a vital role in delivering exceptional customer service and driving sales of automotive repair services and tires. This is a full-time, hourly position that requires a strong focus on providing excellent customer service, communicating clearly and professionally, and developing a...
-
Customer Service Representative
6 days ago
Binghamton, New York, United States Sherwin-Williams Full timeAbout the RoleThis position is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure...
-
Customer Service Representative
7 days ago
Binghamton, New York, United States info@thechaseagency Full timeJob OpportunityWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Assistant. As a key member of our office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the overall operations of our business.Key Responsibilities:Provide warm and...
-
Customer Service Representative
2 weeks ago
Binghamton, New York, United States Weis Markets Full timeAre you seeking a workplace that values its team members with respect, understanding, and gratitude? Do you want to be part of an organization that emphasizes collaboration and the development of its employees and communities? Welcome to Weis Markets! Position Overview: The Customer Service Representative plays a vital role in ensuring customer satisfaction...
-
Culinary Service Associate
2 weeks ago
Binghamton, New York, United States JobsRUs Full timeJob OverviewJobsRUs is looking to recruit a Culinary Service Associate to support our client in the food service sector. Benefits Offered:- Weekly Compensation- Hourly Rate: $14.66Shift Schedule:9:00 AM - 5:00 PMRole Responsibilities:- Responsible for cleaning and maintaining kitchen equipment, including pot sinks and dishware for catering services.- Ensure...
-
Customer Service Specialist
2 weeks ago
Binghamton, New York, United States AVANGRID , Inc. Full timePosition OverviewThe Customer Service Specialist at AVANGRID, Inc. plays a crucial role in ensuring customer satisfaction and resolving issues effectively. This position requires a strong understanding of established procedures and policies, including compliance with regulatory standards.Key ResponsibilitiesProblem Resolution: Address and resolve customer...
-
Healthcare Customer Service Representative
2 weeks ago
Binghamton, New York, United States Guthrie Full timeJob Title: Patient Service Specialist Company: Guthrie Position Overview: The Patient Service Specialist plays a crucial role in delivering exceptional front office assistance with an emphasis on Patient-Centric Care, Collaborative Teamwork, and Operational Excellence. This role demands a proactive attitude, adaptability, meticulous attention to detail,...
-
Senior Retail Sales Associate
5 days ago
Binghamton, New York, United States AutoZone Full timeJob SummaryAutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to drive sales and deliver exceptional customer experiences in our retail stores. As a key member of our sales team, you will be responsible for providing top-notch customer service, meeting sales targets, and maintaining a high level of product knowledge.Key...
-
Meat Sales Associate
2 days ago
Binghamton, New York, United States Weis Markets, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Meat Sales Associate to join our team at Weis Markets, Inc. As a Meat Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized meat department, and ensuring a seamless shopping experience for our customers.Key...
-
Warehouse Associate
15 hours ago
Binghamton, New York, United States Auchinachie Services Full timeJob DescriptionAbout UsAuchinachie Services is a leading provider of top-notch products and services. We're a team of dedicated professionals who are passionate about delivering exceptional results and building long-lasting relationships with our customers.Why We Need YouWe're seeking a highly skilled and motivated Warehouse Associate who can help us...
-
Retail Sales Associate
3 days ago
Binghamton, New York, United States Loves Travel Stops & Country Store Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer ServiceProvide fast,...
-
Inventory Associate
2 weeks ago
Binghamton, New York, United States i3 Assembly Full timeJob Summary:We are seeking a highly organized and detail-oriented Inventory Associate to join our team at i3 Assembly LLC. As a key member of our supply chain team, you will be responsible for managing inventory levels, processing transactions, and maintaining accurate records.Key Responsibilities:Inventory Management: Manage inventory levels, including...
-
Stylist / Associate - Fashion Expert
6 days ago
Binghamton, New York, United States KnitWell Group Full timeJob Summary:We are seeking a highly skilled and motivated Stylist / Associate to join our team at KnitWell Group. As a key member of our sales team, you will be responsible for driving revenue and providing exceptional services to our clients.Key Responsibilities:Build and maintain strong relationships with clients to understand their style and...