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Customer Experience Representative
2 months ago
As a Guest Care Specialist at Monro Muffler Brake, you will play a vital role in delivering exceptional customer service and driving sales of automotive repair services and tires. This is a full-time, hourly position that requires a strong focus on providing excellent customer service, communicating clearly and professionally, and developing a good understanding of the products or services being offered to guests.
Key Responsibilities- Provide a superior Guest Care experience and assist in driving sales of automotive repair services and tires.
- First point of contact for customers on the phone and in the store, responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process.
- Responsible for the organization and productivity of the service business through estimate and invoice transactions.
- Assist in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Able to understand and effectively communicate all products and services Mr. Tire offers to customers.
- Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat customer waiting area.
- High school diploma or equivalent required.
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
- One (1) year of sales experience needed.
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
- Strong problem-solving skills.
- Ability to work, Days, Evenings, Weekends, Holidays.
- Paid vacation and holidays for Full Time teammates.
- 401k.
- Healthcare, Vision, and Dental for Full time teammates.
- Career Advancement Opportunities.
